Business Energy Helper

Octopus Energy Group; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

An innovative company is seeking enthusiastic individuals to join their field team as Business Energy Helpers. This role focuses on engaging with small business owners to promote renewable energy solutions while ensuring an exceptional customer experience. You will work in a dynamic environment where your feedback will directly influence product offerings. If you are passionate about sustainability and enjoy working autonomously as well as in a team, this opportunity is perfect for you. Join a culture that values learning and collaboration, and be part of a team that is dedicated to making energy greener for everyone.

Qualifications

• Experience in B2B roles or energy industry is advantageous.
• Ability to self-motivate and work autonomously is essential.

Responsibilities

• Communicate benefits of renewable energy to small business owners.
• Enhance customer experience and gather feedback for product improvement.

Skills

B2B Communication

Customer Experience

Self-Motivation

Sales Cycle Understanding

Team Collaboration

Job description

Octopus Energy Business has exciting opportunities to join our field team, helping small businesses. Over the last few years, we’ve been changing the landscape of traditional field sales and re-inventing customer interactions within the domestic energy market.

We’re now revolutionising the business energy market, with a focus on helping micro businesses with our transparent approach to engaging with new business prospects. We're focused on making energy greener and better, for everyone - both at home and at work. We put our customers first, every time, and are looking for amazing people to help us do that!

Here at Octopus, we’re working hard to reinvent face to face activity by combining better customer data, our innovative tech platform (Kraken Technologies) with local targeted marketing in order to create more detailed and engaging conversations with small business owners. You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy Business.

What you'll do

• Communicate with businesses: Our Business Energy Helpers spend their time talking to small business owners and decision makers explaining the benefits of renewable energy and helping them switch to Octopus Energy Business.
• We are obsessed with excellent customer experience and we go above and beyond to ensure this happens with every business we speak to, leaving them feeling positive about Octopus, regardless if they switch.
• We engage with customers via a few different channels, at their business is the main one, however we also showcase our services at venues, events and some of the best business expos and conferences around the country - our Business Energy Helpers look after these.
• Help us shape the small business products we offer to businesses - feedback we receive from customers helps us build new tariffs, launch new initiatives and make changes to our existing tariffs - our teams of Business Energy Helpers are key to us getting this information from customers, quickly.
• Enhance the customers experience, we’ll give you the tools to chat about domestic energy, solar, heat pumps and many more additional services.

What you'll need

• We tend to work in small teams however at times our Business Energy Helpers will work autonomously, an ability to self motivate and be confident working on your own is a must.
• Honest and hard working approach to each day is probably the most important attribute we look for in Business Energy Helpers - our teams all love helping customers and each other.
• Previous experience in a B2B role or in the energy industry would be advantageous, although not essential.
• Understanding of the business sales cycle, including diary planning and pipeline management would be helpful.
• We’re a caring team who like to keep in touch with each other, we have daily team check ins and weekly regional and department wide catch ups.
• An appetite to learn new things, work with some really switched on people and treat people in a fair and respectful manner.

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary.
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground.
• Visit our UK perks hub - Octopus Employee Benefits.

If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team!

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.

Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

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