Business Energy | Collections Customer Service Advisor

TN United Kingdom; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their Collections team in Reading. In this dynamic role, you will engage with customers via phone and email, ensuring outstanding service while resolving account balances. Your ability to communicate effectively and manage relationships will be key to success. This role offers an exciting opportunity to work in a fast-paced environment, contributing to customer satisfaction and operational excellence. If you thrive in a collaborative setting and have a passion for helping others, this position is perfect for you.

Qualifications

• Excellent communication and negotiation skills are essential.
• Experience in customer service is a must.

Responsibilities

• Deliver exceptional customer service in a fast-paced environment.
• Manage customer relationships while meeting KPIs and targets.
• Build positive relationships with stakeholders.

Skills

Communication Skills

Negotiation Skills

Customer Service Experience

Inbound Telephony Experience

Job description

Social network you want to login/join with:

Business Energy | Collections Customer Service Advisor, Reading

Client:

SSE

Location:

Reading, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6c384e029f2f

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

What is the Role?

Working as a Customer Service Advisor within our Collections team, you will operate in a fast-moving, customer contact center environment. This telephony-based role involves speaking with customers by phone and email to resolve outstanding account balances. You will collaborate with the wider collections teams and third parties to support customer queries and reach suitable resolutions for all parties.

Key Responsibilities:

• Ensure customers receive the highest levels of service through exceptional customer service delivery.
• Be adaptive in your approach, proactively managing customer relationships, and maintaining high service levels while meeting KPIs and targets.
• Establish and nurture positive relationships with stakeholders both internal and external.

Qualifications and Skills:

• Excellent communication and negotiation skills.
• Customer Service experience.
• Experience in inbound telephony roles is advantageous but not required.