Business Development Support Manager

University College London Hospitals; City Of London; On-site; GBP 48,000 - 57,000; Full time

Benefits offered by this job

Flexible working

Job summary

University College London Hospitals NHS Foundation Trust (UCLH) is recruiting a Business Development Support Manager to strengthen its commercial research portfolio. You will coordinate feasibility, manage sponsor relationships and deliver high-quality responses within timescales, working across clinical and support teams.

You will analyse performance data, identify risks and opportunities, and help shape the hospital's research strategy, reporting to the Joint Research Office and partnering

Qualifications

• Experience in health research environment.
• Project management experience with deadlines and objectives.
• Strong analytical skills using data to inform decisions.
• Excellent communication and stakeholder management abilities.
• Ability to work across clinical, research and support teams.

Responsibilities

• Lead the operational management of commercial research feasibility and EOI processes.
• Act as a key contact for sponsors, CROs and stakeholders regarding opportunities.
• Identify investigators and research teams and coordinate high-quality feasibility responses.
• Monitor research activity and performance against agreed measures.
• Develop systems for tracking feasibility, performance and opportunities.

Skills

Stakeholder management

Analytical skills

Communication skills

Project management

Relationship building

Education

Degree level or equivalent

Tools

Excel

PowerPoint

Word

Databases

Job description

Site University College London Hospitals Town London Salary £47,951 - £56,863 Per annum inclusive of HCAS Salary period Yearly Closing 16/11/2026 23:59

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

University College London Hospitals NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

An exciting opportunity to join UCLH’s Research Business Development team

University College London Hospitals NHS Foundation Trust (UCLH) is one of the UK’s most research-active NHS organisations, with a strong reputation for high-quality clinical research.

The Joint Research Office (JRO) is seeking an experienced and motivated Business Development Support Manager, with excellent interpersonal skills, relevant experience in research management, feasibility and performance monitoring.

This is a key operational role supporting the delivery of UCLH’s commercial research strategy. You will work across the Trust and with external sponsors, CROs and industry partners to support the development and growth of clinical research activity across the organisation.

Main duties of the job

• Lead the operational management and coordination of commercial research feasibility and EOI processes across UCLH.
• Act as a key point of contact for sponsors, CROs and other external stakeholders regarding research opportunities and feasibility.
• Identify appropriate investigators and research teams and coordinate high-quality responses to study opportunities.
• Monitor commercial research activity, recruitment and delivery against agreed performance measures.
• Analyse research data and business intelligence to identify trends, risks, barriers and opportunities for improvement.
• Work proactively with clinical, research and support teams to resolve operational and delivery challenges.
• Develop and maintain systems and processes for tracking feasibility, performance and research opportunities.
• Horizon scan for new commercial research opportunities and support their development across the Trust.
• Build and maintain effective relationships with sponsors, CROs and other industry partners.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first‑class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

An exciting opportunity to join UCLH’s Research Business Development team

University College London Hospitals NHS Foundation Trust (UCLH) is one of the UK’s most research-active NHS organisations, with a strong reputation for high-quality clinical research.

The Joint Research Office (JRO) is seeking an experienced and motivated Business Development Support Manager, with excellent interpersonal skills, relevant experience in research management, feasibility and performance monitoring.

This is a key operational role supporting the delivery of UCLH’s commercial research strategy. You will work across the Trust and with external sponsors, CROs and industry partners to support the development and growth of clinical research activity across the organisation.

About the role

You will provide operational leadership and business intelligence to support the development and performance of UCLH’s commercial research portfolio.

A major focus of the role will be the coordination, facilitation and operational management of the research feasibility processes across the Trust. You will work with external stakeholders to identify study opportunities, match them with appropriate investigators and research teams, coordinate high-quality feasibility responses and ensure submissions are delivered within required timescales.

You will also play a key role in monitoring research performance, using data and intelligence to identify risks, barriers and underperformance and working collaboratively with clinical and research teams to address these.

The role offers an opportunity to make a tangible contribution to how UCLH identifies, secures and delivers commercial research, while helping to improve processes and the experience of both internal research teams and external industry partners.

About you

We are looking for an individual with experience of working in clinical research, research management, NHS, academia, industry or a related environment, who can combine strong operational and analytical skills with excellent stakeholder management.

You will have:

• Experience of working within a health research or clinical research environment.
• A good understanding of clinical research delivery and the research governance environment.
• Experience of managing projects and delivering against deadlines and objectives.
• Strong analytical skills, with the ability to interpret data from multiple sources and use it to inform decision-making.
• Excellent communication and presentation skills, with the ability to communicate complex information clearly to different audiences.
• Proven experience of building effective relationships with a wide range of stakeholders.
• Experience of developing and implementing systems, processes or service improvements.
• The ability to manage competing priorities and work independently using your initiative.
• Strong organisational and problem-solving skills.
• Experience of working collaboratively across organisational and professional boundaries.

Experience of commercially sponsored clinical research, research business development, industry engagement or working with pharmaceutical companies and CROs would be highly desirable.

This is an opportunity to join a high-performing research environment and play a central role in strengthening UCLH’s commercial research portfolio.

You will work with clinicians, researchers, research support teams, senior leaders and leading life sciences organisations, gaining broad exposure to the full commercial research pathway.

You will also have the opportunity to:

• Influence and improve how commercial research opportunities are identified and delivered.
• Use data and business intelligence to drive research performance and improvement.
• Develop relationships with leading pharmaceutical, biotechnology and CRO organisations.
• Work within one of the UK’s leading research-active NHS Trusts.
• Develop your expertise in research business development, operational delivery and industry engagement.

• Support the development and implementation of the UCLH commercial research strategy.
• Contribute to projects that improve research processes, performance and operational delivery.
• Develop reports, presentations and business intelligence for senior research leadership.
• Support the development of external-facing information and materials promoting UCLH’s research capabilities.
• Provide line management and operational support to staff within the Business Development service.
• Deputise for the Business Development Manager as required.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

• Educated to degree level or equivalent
• Knowledge and detailed understanding of national R&D priorities and developments
• Expert knowledge and practical application of the UK Research Governance Framework and ethics procedures
• Knowledge of legislation and regulation relevant to healthcare research
• Knowledge of DHSC, NIHR, Research Council and Charity funding streams

Experience

• Relevant and proven experience within a health research environment /research governance role
• Experience in applying relevant legislation to the set-up and delivery of research
• Relevant research management experience in NHS, Academia or Industry
• Data analytical skills (both quantitative and qualitative) including the analysis of multiple sources of information to ensure compliance with targets and performance indicators
• Dissemination of complex, specialist information to internal and external stakeholders
• Allocation of tasks and projects to others and supervision of outcomes
• Experience in Project Management
• Formal Presentations
• Analysing practices and implementing policies or systems to improve outcomes
• Experience in compiling and submitting research grant or other funding applications

Skills and Abilities

• Evidence of complex relationship building with stakeholders
• Advanced numeracy and problem solving skills
• Experience of working with Microsoft, Word, Excel and PowerPoint.
• Experience of using databases and of data analytical skills including the analysis of multiple sources of information to ensure compliance with targets and regulatory requirements
• Initiating and delivery projects to targets
• Ability to prioritise conflicting and changing demands
• Ability to work independently and on own initiative
• Experience of delivering training to healthcare or research professionals

Communication

• Familiarity with medical terminology
• Proven ability to proactively drive forward change and develop new systems and processes for working

Personal and People Development

• Excellent communication skills, written and verbal
• Strong desire to share best practice and find improvements in service delivery
• Flexible approach
• Team Player

Responsibilities towards promoting Equality Diversity and Inclusion

• Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Some administrative recruitment activities may be undertaken using automated workflow and robotic process automation technologies. These tools assist authorised staff in processing recruitment records and employment checks but do not make decisions regarding your employment.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

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