Business Development Specialist Apprentice

Telsolutions Ltd; Harlow; On-site; GBP 18,000 - 25,000; Full time

Job summary

Telsolutions Ltd is seeking a Business Development Specialist Apprentice to support customer and partner relations while developing management skills. The apprentice will engage in various tasks, including project management and customer support, in a dynamic environment focused on AI and payment technologies. This full-time position offers a pathway for career advancement within the field of business development.

Qualifications

• Aptitude in customer support and project management.
• Understanding of AI and payment technology services.
• Ability to work in a fast-paced environment.

Responsibilities

• Analyze customer base and support service development.
• Manage projects related to partner technologies.
• Troubleshoot technical issues and ensure customer satisfaction.

Skills

Customer service

Project management

Problem solving

Education

Education Level 3 or equivalent

Tools

Salesforce

Job description

Business Development Specialist Apprentice

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Business Development Specialist Apprentice

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Telsolutions provide customer contact technology & services specifically developed for income recovery and customer engagement applications. Our unique strategies and communication services are designed to simplify business process and increase outcomes. Telsolutions industry experience is second to none for proactive services, with client support and guidance that reduces operational costs and improves income rates. We demonstrate business efficiency gains and savings directly through clear success measurement and continual technology enhancements reviews. Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector.

This role may evolve to full management of staff over time.

The two roles you will be supporting in and the duties they include but are not limited to;

• Customer support specialist. In this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role is to support further service development and strategies including directly support and management of customers and supporting sales efforts to increase commercial growth.
• Partner service management. The secondary role is to manage all projects developing services that relate to Telsolutions partners. Our partners provide Artificial Intelligence technologies & Payment technologies. New projects are required on an adhoc basis.
  
  

To also support all existing services provided to customers.

Provide support for our worldwide customer base and manage simultaneous customer project requests in a highly demanding environment.

• Develop and maintain excellent relationships with our customers and partners and help improve and maintain the highest level of customer satisfaction.
• Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time.
• Promptly escalate unresolved issues to appropriate internal teams. Provide impeccable follow-up with customer issues and status in a timely manner and set expectations.
• Work closely with the development team to help resolve the product bugs and deliver solutions in a timely fashion.
• Proactively identify issues and take mitigation steps before they become noticed by customers.
• Responsible for troubleshooting hardware and software technical issues.
• Deliver positive communications to our internal and external customers.
• Offer additional tips, best practices, and solutions, related to services & whenever possible help customers & Telsolutions maintain solid relationships.
• Maintain a state-of-the-art subject matter expertise on existing and planned technologies, including related products and services.
• Feeding back all suggestions for improvement and market research to management.
• Ensuring management are aware with all competitive activities within accounts and preventing account loss.
• Contributing to the marketing program and plans. Using your event skills to either organize or management all company events or service promotion activities.
• Attending Telsolutions events and roadshows. Assisting with sales and discussing Telsolutions services in detail.
• Use Visio or comparative products to help the business and its clients design and develop services that are logged for future reference.
  
  

All materials produced are commercially sensitive, confidential and the property of the company.

Progressing to;

• Support and supervise assigned members of staff that will work on projects for customers.
• Support and direct management toward ideas, strategies, concepts, and developments where the business can become more commercial successful and help customers.
  
  

Business Administrator Level 3 Apprenticeship Standard.

This Will Include

City & Guilds combined knowledge and competency-based qualification, Personal Learning and Thinking Skills.

The program is based on end point assessment, with delivery and location of training to be confirmed.

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

Monday - Friday, 09:00 - 17:00.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Marketing Services

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