Business Development Representative - Digital Experience Monitoring

Itrs Insights; Greater London; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Health Cover

Employee Assistance Programme

Pension

Flexible Hybrid Working

Enhanced Parental Leave

Travel Insurance

Life Assurance

Income Protection

Referral Bonus

Buy and Sell Holiday

Job summary

ITRS is seeking a Business Development Representative to drive pipeline for the Uptrends DEM and ITRS Observability Platform. You will engage with enterprise prospects across the EMEA region, prioritise outbound outreach, and convert inbound inquiries into qualified opportunities.

You will work with Marketing and Sales to refine messaging and accelerate revenue growth, with a hybrid London-based schedule and access to world‑class technology and collaboration across global teams.

Qualifications

• 1-3 years of experience in Business Development, Sales Development, Lead Generation, or outbound prospecting (SaaS or enterprise software preferred).
• Comfortable making a high volume of outbound cold calls every day.
• Experience using, or the ability to quickly become proficient in: Apollo
• Experience prospecting into enterprise IT organizations.
• Familiarity with Observability, APM, Digital Experience Monitoring, Infrastructure Monitoring, Cloud, or DevOps technologies.
• Experience engaging Director, VP, and C-level technology clients.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Produce qualified sales opportunities through high-volume outbound prospecting by phone, email, LinkedIn, and other channels.
• Prospect into enterprise organizations across EMEA to build a pipeline for the Uptrends portfolio while supporting broader ITRS Observability Platform initiatives.
• Implement a disciplined daily prospecting schedule of 100+ outbound touches per day, using calls, emails, LinkedIn, and other channels.
• Respond promptly to inbound marketing inquiries to maximize conversions.
• Qualify inbound leads and schedule meetings for the appropriate Account Executive.
• Conduct consultative cold calls with enterprise decision-makers, including Directors, VPs, and C-level technology leaders.
• Use Salesforce, LinkedIn, Apollo and other tools to identify target accounts and build prospect lists.
• Collaborate with Marketing to provide feedback on campaigns, lead quality, and market insights.
• Collaborate daily with Account Executives to develop account strategies and accelerate pipeline creation.
• Maintain accurate prospect, activity, and pipeline information in Salesforce.

Skills

Outbound prospecting

Cold calling

Enterprise IT

Apollo

Observability

APM

Digital Experience Monitoring

C-level engagement

Education

Bachelor's degree or equivalent

Tools

Salesforce

LinkedIn Sales Navigator

Apollo

Job description

Business Development Representative - Digital Experience Monitoring

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
• Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
• Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner.

Scope of Role

ITRS Is looking for an organized, and driven Corporate Business Development Representative (BDR) to join our EMEA Marketing organization. Serving as the bridge between Marketing and Sales, you will create qualified pipeline through a blend of outbound enterprise prospecting and inbound lead engagement.

The BDR will support theITRS Observability Platform value stream while also promoting awareness and opportunity creation forITRS Uptrends Digital Experience Monitoring value stream across the EMEA. Working with Marketing and partnering daily with the Enterprise Sales team, you'll engage with prospects by responding to trial registrations and demo requests while creating new opportunities within enterprise accounts through outbound prospecting.

We will offer you a hybrid work schedule from our London HQ.

As a Business Development Representative, you will:

• Produce qualified sales opportunities through high-volume outbound prospecting by phone, email, LinkedIn, and other channels.
• Prospect into enterprise organizations across EMEA to build a pipeline for the Uptrends portfolio while supporting broader ITRS Observability Platform initiatives.
• Implement a disciplined daily prospecting schedule of100+ outbound touches per day, applying a combination of cold calls, personalized emails, LinkedIn outreach, and other approved engagement channels.
• Respond promptly to inbound marketing inquiries, including trial registrations, demo requests, webinar attendees, content downloads, and other marketing-generated leads to maximize conversion opportunities.
• Qualify inbound leads, understand customer requirements, and schedule qualified meetings for the appropriate Account Executive.
• Conduct, consultative cold calls with enterprise decision-makers, including Directors, VPs, and C-level technology leaders.
• Use LinkedIn Sales Navigator, Apollo, Salesforce, and other sales engagement tools to identify target accounts, build prospect lists, and conduct strategic outreach campaigns.
• Partner with Marketing to provide feedback on campaign performance, messaging, lead quality, and market insights.
• Collaborate daily with Account Executives to develop account strategies and accelerate pipeline creation.
• Maintain accurate prospect, activity, and pipeline information within Salesforce and other sales technologies.
• Develop expertise in Observability, Digital Experience Monitoring (DEM), Application Performance Monitoring (APM), Infrastructure Monitoring, and enterprise technology trends.
• Achieve activity, meeting, lead conversion, and pipeline generation goals that contribute directly to EMEA ARR growth.

Requirements

• 1-3 years of experience in Business Development, Sales Development, Lead Generation, or outbound prospecting (SaaS or enterprise software preferred).
• Comfortable making a high volume of outbound cold calls every day.
• Experience using, or the ability to quickly become proficient in:
• Apollo
• Experience prospecting into enterprise IT organizations.
• Familiarity with Observability, APM, Digital Experience Monitoring, Infrastructure Monitoring, Cloud, or DevOps technologies.
• Experience engaging Director, VP, and C-level technology clients.
• Bachelor's degree or equivalent professional experience.
• Build relationships with Marketing, Sales, and Customer Success teams.
• Exceed indicators for activity, meetings booked, inbound lead response times, lead conversion, pipeline generation, and contribution to EMEA ARR growth.
• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.