Business Development Operations Team Leader - Birmingham

Arden University; Birmingham; Híbrido; GBP 35.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days holiday

Aviva pension

BUPA Cash Plan

Private Medical Insurance

Perkbox benefits

Arden course access for you and family

Golden Ticket

Descripción de la vacante

Arden University is seeking a proactive Operations Manager for the Business Development Operations function. You will run day-to-day activities, coordinate a team, and ensure efficient, accurate delivery aligned with departmental priorities.

You will oversee onboarding, compliance, Student Finance, milestones, and learner progression, while maintaining processes and reporting. The role offers hybrid work with weekly Birmingham campus visits and potential project implementations.

Formación

• Experience in operational, administrative or customer-facing environments.
• Strong problem-solving and ability to handle operational challenges.
• Excellent attention to detail and accuracy.
• Experience managing competing priorities in fast-paced settings.
• Ability to coordinate multiple activities and meet deadlines.
• Understanding of data confidentiality and GDPR requirements.
• Degree or relevant professional experience is desirable.

Responsabilidades

• Oversee day-to-day delivery of the Business Development Operations function.
• Coordinate the Business Development Operations Coordinators to manage resources and meet deadlines.
• Onboard agents, ensure compliance, manage Student Finance and milestones.
• Oversee learner progression and Face-to-Face Interview Days.
• Maintain processes, systems and reporting; guide the team and resolve issues.
• Coordinate on-campus activities and support new projects and system developments.

Conocimientos

Operational experience

Administrative skills

Customer-focused

Problem solving

Attention to detail

GDPR compliance

Confidentiality

Educación

Degree or equivalent

Herramientas

CRM systems

Student management

Workflow systems

Descripción del empleo

Salary: £35,000 - £43,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Head of Business Development

Department: Business Development

Click here to read the full job description and view our excellent benefits here

This role operates on a hybrid working arrangement that will require 1 days travel into our Birmingham campus once a week.

This may fluctuate in line with business requirements.

Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

Our Business Development team are vital in growing our business.

From new partnerships and opportunities to increasing student numbers.

About the Role:

You will be overseeing the day-to-day delivery of the Business Development Operations function, ensuring activities are completed efficiently, accurately and in line with departmental priorities. The role combines hands-on operational delivery with coordinating the Business Development Operations Coordinators to manage resources and meet deadlines.

Working closely with the Head of Business Development Operations and Engagement, you will oversee agent onboarding, compliance, Student Finance, milestones, learner progression and Face-to-Face Interview Days. Responsibilities include maintaining processes, systems and reporting, guiding the team, resolving and escalating issues, coordinating on-campus activities and supporting the implementation of new projects, processes and system developments.

About You:

We are looking for an organised, proactive individual with relevant operational, administrative or customer-focused experience.

You will be confident managing competing priorities, meeting deadlines, resolving operational issues and maintaining accurate records, with a strong understanding of confidentiality and GDPR requirements.

Essential requirements:

• Relevant experience in an operational, administrative or customer-focused environment.

• Strong problem-solving skills and the ability to respond effectively to operational challenges.

• Excellent attention to detail and commitment to accuracy.

• Experience working in a fast-paced environment, managing competing priorities and deadlines.

• Ability to coordinate multiple activities and ensure tasks are completed efficiently.

• Experience identifying, resolving and escalating operational issues appropriately.

• Understanding of data accuracy, confidentiality and GDPR requirements.

Desirable requirements:

• A degree or equivalent relevant professional experience.

• Experience using CRM, student management or workflow systems.

• Experience in Higher Education or student recruitment.

We welcome candidates with strong organisational skills, initiative and a collaborative approach. Higher Education or student recruitment experience is desirable but not essential, as transferable skills from other sectors are equally valued.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!

• A generous Aviva pension plan, company contributions starting from 7%

• BUPA Cash Plan

• Private Medical Insurance coverage (applies to certain job roles)

• Access to Perkbox benefits

• Study any Arden course for free, with a discount for all family and friends

• Plus, other excellent benefits

• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness,reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date:Wednesday 28 October

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship. However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.