Business Development & Operations Manager

ZipRecruiter; London; On-site; GBP 50,000 - 55,000; Full time

Job summary

My-iClinic, a family-run private clinic in North London, is seeking a strategic manager to enhance its eye care services and drive patient growth. You will lead operations and build referral relationships while working closely with the leadership team to shape the future of eye health in the community. The role offers a competitive salary package along with significant opportunities for career progression.

Benefits

Private healthcare (including dependents)

Pension with enhanced employer contribution

25+ days holiday + buy/sell options

Annual CPD/training allowance

Supportive leadership team & career progression

Qualifications

• Proven experience in business development and operations leadership in private healthcare.
• Strong track record of delivering growth in multi-service settings.
• People-first leadership style with team-building experience.

Responsibilities

• Drive self-pay patient growth across all service lines.
• Oversee day-to-day clinic operations including schedules and service delivery.
• Lead high-performing marketing and admin teams to improve patient acquisition.

Skills

Business Development

Operations Leadership

Team Leadership

Commercial Mindset

Patient Acquisition

Job description

Job Description

North London | Private Healthcare | Full-Time

My-iClinic | Complete Eye Care for the Whole Family

Are you a commercially savvy,focused leader ready to grow a trusted eye hospital in cataract ,laser vision correction and across multiple specialities?

Join My-iClinic, a thriving, family-run private clinic in North London. While we’re best known for laser eye surgery and cataract care, we also provide full-spectrum eye health services — and we’re looking for a strategic, hands-on manager to help us scale.

What You’ll Do

• Drive self-pay patient growth across all service lines — from vision correction and cataracts to myopia control, glaucoma, eyelid, corneal, and retinal surgery.
• Build lasting referral relationships with optometrists, GPs, and private healthcare providers.
• Lead and develop high-performing marketing and admin teams to improve patient acquisition and retention.
• Oversee day-to-day clinic operations including schedules, and service delivery.
• Monitor performance, implement process improvements, and enhance the patient journey.
• Work with leadership to track KPIs, support financial planning, and optimise clinic growth strategy.

What We’re Looking For

• Proven experience in business development and operations leadership, ideally in private healthcare.
• Strong commercial mindset and a track record of delivering growth in a multi-service clinical setting.
• People-first leadership style with experience building capable, motivated teams.
• Deep understanding of the self-pay healthcare landscape and patient acquisition channels.
• (Nice to have) Experience with ophthalmology, London private hospital setting.

Package & Benefits

• £50,000 – £55,000 base + £7.5k–£15k performance bonus (OTE up to £70k)
• Private healthcare (including dependents)
• Pension with enhanced employer contribution
• 25+ days holiday + buy/sell options
• Annual CPD/training allowance
• Supportive leadership team & career progression

️ ️ Why My-iClinic?

We’re a close-knit, entrepreneurial team offering comprehensive eye care for all ages — from myopia control in children to glaucoma and retinal surgery in older adults. You’ll be working directly with the CEO and senior clinical leaders to help shape the future of family eye health in North London and beyond.

Apply now or message us directly to start a confidential conversation.

Help us grow a legacy of life-changing vision care.

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