Business Development Manager - Saas/Contact Centre

Pertemps; Glasgow; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Business Development Manager to drive growth in their Contact Centre division. This role offers the opportunity to engage with new clients and enhance the customer journey while working towards ambitious business targets. The ideal candidate will be target-driven and possess exceptional interpersonal skills, ensuring a positive experience for potential customers. Join a forward-thinking company that values innovation and customer service excellence, and take your career to the next level in a vibrant working environment.

Qualifications

• Experience in B2B sales and client engagement.
• Ability to manage and exceed sales targets.

Responsibilities

• Generate appointments at director level for the BD team.
• Develop B2B pipeline and manage sales effectively.

Skills

Client engagement skills

Outbound calling experience

Sales experience

Organizational skills

Interpersonal skills

Negotiation skills

B2B pipeline development

Motivation to achieve targets

Job description

We are currently looking for an experienced Business Development Manager (Contact Centre OR SaaS) to join a fantastic, well-established business based in Glasgow, Scotland.

The successful candidate will be responsible for generating appointments at director level for themselves and the BD team to convert. They should be target-driven, bright, confident, and have a keen interest in technology.

Key Responsibilities:

1. Target the right new clients for the Contact Centre business.
2. Follow up on internal and external leads to convert inquiries into appointments.
3. Work towards set Business Development KPIs.
4. Provide first-class customer service to potential new customers and portray the company positively at all times.
5. Develop B2B pipeline by engaging new prospective customers.
6. Manage the sales pipeline effectively.
7. Work towards business targets.
8. Ensure a great customer experience, including the customer journey and onboarding process.

Key Skills Required:

1. Excellent client engagement and development skills.
2. Experience in high-volume outbound calling approaching new logos.
3. Proven sales experience within a target-driven environment.
4. Ability to organize, prioritize, and manage workflow to meet sales objectives.
5. Consistently work towards and exceed expectations and targets.
6. Exceptional interpersonal skills for engaging clients, business owners, and colleagues.
7. Ability to use initiative to manage performance and understand BD KPIs.
8. Experience in B2B business pipeline development.
9. Strong influencing and negotiation skills.
10. Excellent rapport-building abilities.
11. Highly motivated with the ability to work to targets.

Please contact [e-mail].