Business Development Manager - Mortgages

HSBC; Dudley; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company car scheme

Job summary

HSBC is seeking an experienced Business Development Manager - Mortgages to build and nurture relationships with mortgage intermediaries across a defined geographic territory in the UK. You will identify opportunities using performance data and collaborate with internal teams to deliver campaigns, while maintaining strong client service and compliance.

The role requires field-based or domiciled activity across Derbyshire, Staffordshire, Telford, Walsall, Wolverhampton & Dudley, plus parts of

Qualifications

• Experience in the mortgage market or related field.
• Passion for service excellence and client outcomes.
• Proven ability to identify and convert opportunities.
• Strong analytical use of data to drive performance.

Responsibilities

• Build deep, long-term relationships with mortgage intermediaries across territory.
• Use MI and performance data to spot opportunities and grow market share.
• Develop partnerships with intermediary firms and network leaders.
• Collaborate with internal teams to deliver campaigns and events.
• Ensure compliant practices and monitor KPIs and TPMI requirements.

Skills

Mortgage market experience

Service excellence

Analytical skills

Strong communication

Networking

Driving licence

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Business Development Manager - Mortgages.

Our 2026 award-winning team are seeking someone who shares similar drive, service excellence and a can-do attitude in their day-to‑day activity. You’ll identify, develop, grow and manage key relationships with external intermediary partners within a specified geographic territory. The growth element of the role is particularly important to ensure the delivery of mortgage lending opportunities and operational plans are achieved. You’ll cover Derbyshire, Staffordshire, Telford, Walsall, Wolverhampton & Dudley & a small number of firms in North Wales, so an ability to commute effectively within these areas daily is essential. These areas maybe change subject due to business needs. You’ll bring confidence and creative flair, paired with an unrivalled passion for service excellence and a commitment to delivering standout client experiences.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In This Role You’ll

• Build deep, long-term relationships with a portfolio of mortgage intermediaries across your territory, using face-to-face meetings, phone and digital channels


• Use MI and performance data to spot opportunities quickly, grow business and increase market share at firm and regional level


• Develop trusted partnerships across all levels within intermediary firms (from administrators and brokers through to Sales Managers and Managing Directors)


• Partner with the Corporate Account Team and intermediary networks to deliver campaigns and targeted activity, including presentations at network events and online


• Collaborate with internal stakeholders to continuously improve the proposition, deliver a consistently strong intermediary experience, and maintain robust risk and conduct controls (including monitoring sales/credit quality KPIs and TPMI (Third-Party Mortgage Intermediaries) requirements)

To be successful in this role you should meet the following requirements:

• Must have experience either as a telephone or field-based Business Development Manager in the mortgage market, or in a closely related role


• Must hold a deep passion for service excellence. Will bring energy and drive to go above and beyond to deliver outstanding outcomes for our clients


• Proven ability to identify and convert new business opportunities, influencing stakeholders and negotiating effectively


• Strong analytical capability, using MI and data to set and deliver strategic business performance goals


• Confident communicator with excellent written and verbal skills, experience in presenting to small and medium-sized groups preferable


• Self-starter who works well independently and collaboratively, with a track record of building effective networks and enabling cross-team success


• Based in, or close to the coverage areas mentioned with a full driving licence and willingness to travel (including twice-monthly regional team meetings, e.g., Sheffield/Birmingham), alongside a strong customer-service mindset, sustained performance record, and sound understanding of financial services regulation and compliance

The successful candidate will have access to our company car scheme, with a wide range of vehicles to choose from, including electric options. HSBC covers the associated running costs, including MOT, servicing and car insurance. Business mileage can also be claimed back in line with our expenses policy.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If You Have a Need That Requires Accommodations Or Changes During The Recruitment Process, Please Get In Touch With Our Recruitment Helpdesk

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