Business Development Manager - Cornwall/Plymouth

TPS; Plymouth; On-site; GBP 45,000 - 75,000; Full time

Job summary

TPS is seeking a Business Development Manager in the United Kingdom. The role reports to the Area Sales Manager and oversees multiple TPS Centres to achieve sales targets, grow a loyal customer base, and deliver exceptional customer experience as a TPS brand and product expert.

You will work with Centre Managers to drive revenue from mechanical customers, identify new accounts, and ensure marketing initiatives are aligned with business goals.

Qualifications

• Proven ability to create strategies and manage activities to grow the business.
• Experience delivering national campaigns and activities.
• Aptitude for leading and motivating a team to achieve targets in B2B or automotive environments.
• Strong IT literacy and data-driven decision-making.
• Clear ability to engage diverse stakeholders and communicate effectively.
• Baseline financial awareness to identify risks and opportunities at an operational level.
• Knowledge of TPS brand, features and benefits, and ability to handle objections.

Responsibilities

• Develop and implement a sales strategy to increase revenues from mechanical customers while building loyalty.
• Meet KPI targets and revenue objectives in the territory for key mechanical customers.
• Identify, secure and develop new customer accounts within the territory.
• Embed and monitor marketing initiatives, promotions and campaigns in the customer base.
• Present and report on sales and marketing activity vs. performance.
• Utilise market data to understand potential sales opportunities within the customer base.
• Effectively manage time to maximise opportunities from customer visits and leverage TPS Centres.

Skills

Strategic sales planning

Stakeholder engagement

B2B sales

Team leadership

Financial awareness

Campaign management

IT literacy

Effective communication

Education

GCSE Maths & English

Job description

TPS Business Development Manager

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

About the RoleWhat will you be doing?

Reporting to the TPS Area Sales Manager, working across multiple TPS Centres the BDM will be accountable for achieving sales targets and growing a loyal customer base. Delivering an exceptional customer experience is also an essential part of this role as is being a brand and product expert.

Sales

• Work with the ASM and TPS Centre Managers to create and deliver on a sales strategy to consistently increase sales revenues from mechanical customers whilst maintaining a loyal customer base
• Achieve target KPI's and revenue objectives in your territory for key mechanical customers
• Identify, secure and develop new customer accounts within territory
• Ensure marketing initiatives are embedded and supported and monitor the success of the targeted customer sets , promotions and campaigns
• Present and report on sales and marketing activity v performance
• Utilise internal and external market data to develop an understanding of the potential sales opportunities within the customer base and territory
• Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the "Features and Benefits" of the TPS product range especially the genuine v non-genuine aspect and are adequately trained to overcome sales objections
• Effectively manage your time to maximise opportunities from customer visits
• Work with TPS Centre colleagues to leverage customer set visits and call objectives

Stakeholder Management

• Keep key stakeholders updated on sales performance via formal and informal market plus statistical presentations
• Manage and maximise the support from the business investor partner and TPS investors in order to support your targets and objectives
• Work collaboratively with ASM and CMs and contribute to the Business Improvement Plans

Customer Experience

• Manage and maintain relationships with all customers
• Provide the highest level of customer service by offering a knowledgeable, responsive, courteous service that reflects the image and reputation of the TPS business

Requirements

What are we looking for?

• An ability to effectively engage and communicate with a diverse range of stakeholders
• Proven experience of creating strategies and managing activities to grow and develop business
• A practical level of business financial awareness to provide valued input, and insight, at an operational level and recognise areas of risk and opportunity
• Experience of managing national campaigns and activities
• A proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B or automotive environment
• A thorough understanding of the core processes necessary to deliver centre excellence in specified area
• Possess a high degree of IT literacy
• Minimum GCSE in Maths and English Language or equivalent