Business Development Manager - CCaaS

MS Talent Ltd; Sheffield; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading provider of contact centre technology and services seeks a driven Business Development Manager. This role involves high-value client engagement, selling cloud-based customer engagement solutions, and driving new business sales. Join a dynamic, high-growth team and thrive in a remote working setting while offering cutting-edge solutions.

Benefits

High-growth, innovative environment

Award-winning solutions

Remote working

Qualifications

• Experience in new business sales within IT, UC, or contact centre industries.
• Proven success in selling customer engagement or collaboration platforms.
• Strong communication and presentation skills.

Responsibilities

• Drive new business acquisition in the contact centre space.
• Generate and manage a pipeline of qualified opportunities.
• Conduct client meetings and solution presentations.

Skills

Sales Skills

Consultative Selling

Relationship Building

Job description

Business Development Manager – Contact Centre Solutions
£50,000 - £60,000 base + double OTE - up to £120,000 package

About the Role
We are seeking a results-driven Business Development Manager to spearhead new business sales within the contact centre technology and services space. You’ll be responsible for identifying, engaging, and converting new clients while offering a comprehensive portfolio of cloud-based customer engagement, Microsoft Teams voice, and AI-driven contact centre solutions.
This is an exciting opportunity to join a forward-thinking technology provider offering integrated solutions across contact centre, cloud communications and managed services. You’ll play a critical role in scaling sales through lead generation, relationship building, and strategic outreach.

Key Responsibilities

• Drive new business acquisition in the contact centre and customer experience space
• Identify, qualify, and engage prospective clients across mid-market and enterprise segments
• Sell a range of CCaaS and AI-enhanced collaboration solutions
• Generate and manage a pipeline of qualified opportunities
• Conduct client meetings, demos, and solution presentations (remote and in-person)
• Collaborate with technical pre-sales and service delivery teams to ensure seamless onboarding
• Track activity, forecast accurately, and report regularly on sales performance
• Stay up to date with contact centre industry trends, competitor offerings, and buyer behavior

What We’re Looking For

• Experience in new business sales within IT, UC, or contact centre industries
• Proven success selling customer engagement, voice, or collaboration platforms (e.g., Microsoft Teams, CCaaS, VoIP)
• Experience selling professional or managed services
• Comfortable cold calling, prospecting, and opening new conversations
• Consultative approach with strong communication and presentation skills
• Resilient, self-motivated, and target-driven
• Familiarity with Microsoft ecosystem and modern CX technologies is a plus
• Ability to manage complex sales cycles with multiple stakeholders

Why Join Us

• Work in a high-growth, innovative environment
• Sell award-winning, in-demand solutions backed by expert service teams
• Remote working