Business Development Manager (Care Homes)

JR United Kingdom; East Hagbourne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care home provider is seeking a Customer Relations Manager in Didcot. This position involves building relationships with residents and families, overseeing customer journeys and nurturing occupancy. The ideal candidate will demonstrate strong leadership and communication skills, and be prepared to take ownership in a mission-driven environment.

Benefits

Support from regional leaders

Ownership of responsibilities

Visible results in a mission-driven team

Qualifications

• Experience in customer-facing leadership in healthcare or service-based industries.
• Clear communicator skilled at diffusing tension.
• Strong sales or occupancy experience is a plus.

Responsibilities

• Manage the full experience for residents and their families.
• Lead occupancy conversations and handle complaints.
• Collaborate with management for consistent service.

Skills

Leadership

Communication

Emotional Intelligence

Job description

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Business Development Manager (Care Homes), Didcot

Client: Linq Recruitment Specialists

Location: Didcot, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

28.06.2025

Expiry Date:

12.08.2025

Job Description:

Customer Relations Manager – Make Every Interaction Count

Didcot, Oxfordshire

This is not a hospitality role.

This is not a customer service desk.

This is leadership at the front lines — in one of the most emotionally important environments in the world: a care home.

We're looking for a Customer Relations Manager who knows how to own the customer journey — someone who’s wired to lead, handle tough conversations, build trust fast, and turn emotional moments into lasting confidence.

If you’ve ever said “I just want to make a difference,” here’s your chance — but bring your A-game.

What You’ll Own:

• The full experience of every resident, family, and visitor — from first tour to final review
• A pipeline of enquiries and occupancy conversations — you’ll nurture it, close it, and track every step
• Leading the home's reputation — in the community, online, and with inspectors
• Handling complaints like a pro — fast, honest, and solution-focused
• Collaborating daily with the Home Manager and care team to keep communication sharp and service consistent

What We’re Looking For:

• Experience in customer-facing leadership — healthcare, hospitality, or service-based industries
• A clear, confident communicator who knows how to defuse tension and build connection
• Sales or occupancy experience is a big plus — but attitude beats pedigree
• Resilience under pressure, emotional intelligence, and high standards

What You’ll Get:

• Real ownership — this isn’t lip service
• Support from regional leaders, not micromanagement
• A role where your voice matters and your results are visible
• A mission-driven team that wants you to succeed — because when you do, residents benefit

This role is for someone who’s not afraid to take the lead — with families, with the team, with the reputation of the home itself.

If you’re ready to lead from the front and build something that matters — apply now.