Business Development Manager

Nightcap Support Office; City of Westminster; On-site; GBP 40,000 - 65,000; Full time

Job summary

Nightcap Support Office seeks a proactive Business Development professional to drive revenue growth in the late-night hospitality sector. You will identify opportunities, build strong corporate and events client relationships, and lead proposals and site visits to showcase our brand's offerings.

The role requires strategic sales planning, CRM proficiency, and the ability to manage multiple opportunities while targeting key accounts.

Qualifications

• Proven track record in sales and business development, ideally within hospitality or events.
• Strong negotiation, communication, and relationship-building skills.
• Strategic thinker who identifies opportunities and delivers results.
• Excellent organizational and multitasking abilities with a keen attention to detail.
• Proficiency in CRM systems and sales reporting tools.
• A self-starter with a proactive, results-driven mindset.

Responsibilities

• Identify and pursue new business opportunities across corporate, leisure, and event markets.
• Proactively target key accounts and geographic markets to expand the client base.
• Develop and execute strategic sales plans to maximise revenue potential.
• Develop compelling event proposals tailored to corporate client needs.
• Host site visits and client entertaining opportunities to showcase offerings.
• Collaborate with operations to ensure seamless client experiences and handovers.

Skills

Sales

Negotiation

Relationship building

CRM systems

Communication

Tools

CRM software

Job description

Role Purpose:

To strategically drive revenue growth by identifying, developing, and nurturing new business opportunities within the late night hospitality sector. This role focuses on building long-lasting relationships, leveraging market insights, and executing innovative proactive business development sales strategies to position Nightcap as a leader in the industry.

Key Responsibilities:

• Business Development and Revenue Growth:
• Identify and pursue new business opportunities across corporate, leisure, and event markets.
• Proactively target key accounts, industry segments, and geographic markets to expand the client base.
• Achieve given sales targets and KPI's set by your line manager.
• Develop and execute strategic sales plans to maximise revenue potential.

Enquiry Handling & Proposal writing:

• Develop compelling event proposals tailored to corporate client needs.
• Responsible for management of all proactively sought enquiries.

Client Relationship Management:

• Establish and maintain strong relationships with corporate clients, event organisers, and industry stakeholders.
• Act as the primary point of contact for high-value accounts, delivering exceptional service to ensure retention and loyalty.
• Host site visits, familiarisation trips, and client entertaining opportunities to showcase ours brand's unique offerings.

Sales and Marketing Strategy:

• Work closely with the sales and marketing team to create compelling sales collateral, campaigns, and initiatives.
• Utilise market analysis to inform pricing strategies, promotions, and upselling opportunities.
• Regularly review competitor activity to maintain a competitive edge in the market.

Event Sales and Coordination:

• Collaborate with operations and event teams to deliver seamless client experiences.
• Develop tailored proposals and detailed event plans for corporate and private clients.
• Ensure accurate handover of event details to operations teams for flawless execution.

Networking and Industry Presence:

• Represent the brand at industry exhibitions, networking events, and trade shows.
• Build and maintain relationships with top corporate event agencies and third-party accounts.
• Stay informed about trends and innovations in the hospitality sector to position the business ahead of competitors.

Administrative Excellence:

• Manage CRM systems to track leads, bookings, and client communications.
• Provide regular sales reports, forecasts, and performance updates to senior management.
• Ensure adherence to budgetary goals and resource optimization.

Key Attributes Key Attributes:

Behaviours:

• Strong interpersonal and communication skills with a guest-first mindset.
• Exceptional organisational and time-management abilities.
• Proven sales and negotiation experience, preferably within the events or hospitality industry.
• Ability to multitask and work under pressure while maintaining attention to detail.
• A proactive and results-driven approach to business development.
• Confident presenting and hosting clients in professional and social settings.

Experience:

• Proven track record in sales and business development, ideally within the hospitality or events industry.
• Strong negotiation, communication, and relationship-building skills.
• Strategic thinker with the ability to identify opportunities and deliver results.
• Excellent organizational and multitasking abilities, with keen attention to detail.
• Proficiency in CRM systems and sales reporting tools.
• A self-starter with a proactive, results-driven mindset.

About Nightcap:

Nightcap is an award-winning operator in the late-night bar scene. We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini to name just a few. With a mission to be the UK’s leading bar group. Our purpose of existence is the belief that EVERYONE deserves a great night out, and therefore it's everyone's job to make sure we create great nights... and days out! We have a lively and dynamic work-ethos across all our bars and offices. Our culture is creative, innovative, and collaborative, where everyone contributes ideas and brings their true self to work every day, as we are hell-bent on harnessing a place where everyone can belong. Working here is fast paced, at times challenging, but copious amounts of fun!

Our Values

• We Start at the Bar - At Nightcap, we make every decision based on what is right for our bars. This ensures our choices are practical, guest-focused, and truly reflect our business. It's all about staying grounded in real experiences to drive our success.
• Proud AF -Taking pride in our work means striving for excellence and being dedicated to success. At Nightcap, we encourage our teams to bring their passion every day, delivering world-class service and creating unforgettable experiences for our guests.
• Become Your Best Self - At Nightcap, we thrive on personal development of each other. We encourage our teams to seek growth, improve their skills, and enjoy the journey. It's about becoming the best version of yourself while having fun along the way.
• Own the Outcome - We believe in setting clear goals, taking full responsibility, and staying committed to achieve success. At Nightcap, we focus on results and make sure we follow through on our promises.
• People Are Everything - At Nightcap, we know our people are our greatest asset. We focus on creating an inclusive environment where everyone feels heard, valued, and supported. Because at the end of the day, it's our people who make all the difference.