Business Development Manager

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Sector: Aviation
Role: Professional
Contract Type: Permanent
Hours: Full Time

Are you a self-driven and solution-oriented business development professional with a passion for uncovering opportunities? Are you hungry to dive headfirst into a new industry with global impact? Here at Kenyon International, we are seeking a highly organised Business Development Manager to play an essential role in researching new markets, understanding the competitive landscape and tracking down high potential leads.

This role requires you to forge meaningful relationships with our clients and take an empathetic approach to dealing with critical and sensitive subject matter.

If you're ready to make a real global impact and help shape the future of crisis management, we want to hear from you!

You Will:

(Service Delivery)

• Identify and manage opportunities for additional sales.
• Keep an up-to-date sales pipeline by tracking leads, opportunities, and prospects using the company’s CRM system.
• Assist in client communications to support sales initiatives.
• Conduct market research to identify new sales and upselling opportunities, monitor industry trends, and analyse competitor activities.
• Collect and analyse data to develop insights that improve sales strategies based on client and market feedback.
• Support the preparation and submission of proposals for commercial tenders and RFPs.
• Maintain a strong understanding of the department’s functions and key areas within Kenyon, including Operations, Consultancy & Training Sales, Renewals, and Tender Execution.
• Ensure the accurate preparation and handling of business documents such as proposals, contracts, work agreements, invoices, and credit control.
• Take photographs during events and provide them to Kenyon’s marketing team.
• Work closely with marketing, product development, and customer support teams to align strategies and improve the customer experience.
• Manage multiple tasks effectively, prioritise workload, and adapt to changing circumstances when needed.

(Commercial Planning)

• Routinely review the internal/external announcements, schedules, and calendar relating to Commercial Services activities.
• Stay informed about market trends, competitor activities, and industry developments to stay competitive and adapt strategies accordingly.
• Be willing to work within the Kenyon Crisis Management Centre and support during deployments, which may require additional or weekend hours during operations where required (infrequent).
• Identify and oversee Kenyon’s attendance at appropriate industry events to further increase brand awareness and drive growth in products and services.
• Provide assistance to conferences, symposiums, and meetings for activities commercial in scope.
• Maintain periodic communication with lead organisations and attend trade shows.
• Assist in developing the business commercial cycle.

(Business Development)

• Research potential accounts, identify key players, work with Account Managers to develop inroads and generate interest from new clients and industries.
• Drive sales and build new and productive relationships with customers/potential customers through inbound and outbound sales activity.
• Develop sales opportunities, convert pipeline prospects into sales, and negotiate contracts for services and consultancy/training agreements in line with company policies and directives.
• Prepare and submit client tenders in a timely manner and present professionally and confidently (as required).
• As required, assist other Kenyon staff or associates with commercially focused travel.
• Grow revenue from existing client base and through new client acquisition.
• Provide expert guidance and recommendations to clients, highlighting the value of our offerings.
• Identify opportunities and develop business cases for new service offerings.
• Liaise with managers across the business to ensure Business Development is aligned to available resources.

(Customer Relationship Management)

• Prepare and conduct briefings for current and prospective clients.
• Regularly assess client needs, challenges, and opportunities to tailor solutions.
• Provide direct customer care support to Kenyon clients. This includes proactive outreach to all assigned clients, unless otherwise specified by the client.
• Occasional international travel for liaison with airports, airlines, external suppliers, and customers may be required.
• Engage with clients to ensure we exceed their expectations and seek opportunities to expand our portfolio and enhance our reputation within the industry.
• Provide an immediate response (within 24 hours) to sales enquiries.

(Finance Management)

• Review and jointly approve key procurement contracts to ensure company interests are best protected.
• Negotiate terms and pricing with potential clients to secure new contracts.

(People Management)

• Build strategic partnerships to drive growth.
• Lead and optimise Business Development team performance.
• Foster collaboration, knowledge sharing, and accountability.
• Support teammates and step in when needed.
• Promote learning, mentorship, and professional growth.

About Kenyon Emergency Services, part of the Air Partner Group:

Welcome to Kenyon International Emergency Services – where providing care and helping to restore order in the aftermath of crises and disasters is our mission and our passion.

Founded 118 years ago, Kenyon is the world’s leading disaster response company, trusted by businesses, governments, and organizations to respond to incidents with compassion, professionalism, and expertise. We’re not just a service provider; we’re a lifeline during the most challenging times.

Kenyon specializes in emergency planning, incident response, and disaster recovery, with a team of over 2,500 highly trained Responders we provide a comprehensive range of services—from search and recovery, forensic support, repatriation and personal effects recovery to crisis communications and family assistance.

As part of the Air Partner group and the broader Wheels Up family, Kenyon is uniquely positioned to leverage cutting-edge aviation logistics and resources, including air evacuation capabilities and support from sister companies; Redline Assured Security and Baines Simmons. These partnerships enhance our ability to provide unmatched global reach and seamless crisis support.

At Kenyon, we believe our work is about people—those directly affected by crises, the communities that surround them, and the organizations we serve. Our commitment to dignity, respect, and compassion is at the heart of everything we do. When people and organizations turn to us, they find not only professionalism and expertise but also genuine care and understanding.

We’re also deeply committed to fostering an inclusive, supportive environment for our team. Our Environmental, Social, and Governance Strategy and our Diversity, Equity & Inclusion forum aren't just policies; they're our way of life.

If you’re ready to be part of a team that makes a real difference, where every day presents opportunities to help people when they need it most, we’d love to hear from you. We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, "That's the place for me!" – we'd love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer, we guarantee an interview for any disabled person meeting our job criteria. And if you require any reasonable adjustment during any part of the recruitment process, that's not just a promise; it's our commitment to an inclusive future.

Take the next step in your journey and join a team that’s redefining crisis management on a global scale. Learn more about us at www.kenyoninternational.com. Your next career adventure starts here.