Business Development Executive

Mercia Group; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Mercia Group is seeking a motivated telephone sales executive to join their growing sales team in Leicester. This role involves making outbound calls to sell training courses and consultancy to accountants whilst managing existing client relationships. Ideal candidates will have experience in outbound sales and a passion for delivering excellent customer service. With a supportive work environment and opportunities for personal growth, this position offers a pathway to advance your sales career significantly.

Benefits

Performance-related bonus

Pension

Life assurance

Healthcare

Subsidised gym memberships

Cycle to work scheme

Additional holiday purchase

Qualifications

• Experience in a sales role with accountability for targets and KPIs.
• Ability to manage existing client relationships and pursue new opportunities.
• Comfortable using digital platforms for client interaction.

Responsibilities

• Make outbound business-to-business sales calls to accountants.
• Account manage existing clients and increase their business with Mercia.
• Handle inbound enquiries and maximise sales opportunities.

Skills

Outbound B2B selling

Customer service

Communication

Relationship building

Personal motivation

Education

University degree (desirable)

Tools

Microsoft Office

CRM systems (e.g., Salesforce)

MS Teams

Zoom

Job description

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Job Reference:

7fededcda6e8

Job Views:

9

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Why do we want you?

Are you looking for a role which will help you progress your sales career?

Mercia are focussing on growth and as such are looking for a telephone sales executive to join their friendly sales team.

About us

At Mercia, we enable accountancy and tax professionals to do business in the right way. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for innovation, integrity and teamwork , you’ll find them all and more here .

Job purpose, tasks and responsibilities

Why do we want you?

Are you looking for a role which will help you progress your sales career?

Mercia are focussing on growth and as such are looking for a telephone sales executive to join their friendly sales team.

About us

At Mercia, we enable accountancy and tax professionals to do business in the right way. We’re proud to be part of Wilmington PLC’s training and education division, so if you’re looking for innovation, integrity and teamwork , you’ll find them all and more here .

Job purpose, tasks and responsibilities

You will join us at an exciting time in our sales journey as we are expanding our existing team to both protect and further grow our position as the market leading provider of training, support and promote services to accountancy practices and finance teams in the UK.

This is a 360 degree sales role. The primary function of this role is to sell profitable training courses and consultancy by making business-to-business sales calls to accountants in practice and in industry. There is also responsibility for account managing an existing client base. The Mercia sales team have a consultative approach to selling which involves developing rapport with clients, delivering excellent service and constantly seeking new ways to win business from both new and existing clients.

On a daily basis, you will be liaising with our existing clients to understand their ongoing needs and increase the levels of business they place with us. You will also be contacting lapsed and potential new clients to introduce the Mercia portfolio of products to them.

Other responsibilities will include:

Spending a defined period of time each day on the telephone making outbound calls, uncovering client needs and pitching our products and services as solutions to these needs to help grow and support our clients.

Handling inbound enquiries from clients and prospective clients and maximising sales opportunities from these

Identifying key decision-makers and stakeholders in organisations and maintaining accurate and clean data on our systems

Working as part of the sales team to achieve weekly and monthly sales and activity targets

Providing existing and new clients with high levels of customer service offering across our product and service portfolio.

The role offers a competitive salary and commission based on achieving sales targets.

If this role sounds like the kind of challenge you would enjoy, why not submit an application and one of our talent acquisition team will be in touch.

Essential and desirable capabilities

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

You will also need;

Demonstrable experience in the same or similar role, particularly being able to evidence working to targets and KPIs

Outbound B2Bselling and/or customer service provision via telephone, ideally from within a regulated industry like accountancy, legal services or education

Experience of working with Microsoft Office, CRM systems (such as Salesforce) and confident using digital platforms that replicate a face to face environment – including as a minimum MS Teams and Zoom

A good university degree is desirable but not essential

Experience of selling training products and events is also desirable

You need to be the kind of person who has...

High level of personal motivation

A growth mindset

A hardworking ethos

A professional approach

A great telephone manner

The ability to express themselves articulately

Ability to build rapport with clients

Commercial nous

A love of learning – both knowledge and skills

The drive to work in a fast paced, fun and progressive environment

Energy and enjoys a challenge – we work hard, and it can be a steep learning curve

Wherever you are in your career and whatever your expertise.................... You are goal orientated, planning focused and you enjoy influencing and persuading others through delivering messaging in a motivational personalised manner to your target audience. You are sociable and a fantastic relationship builder who has outstanding verbal communication skills and uses empathy to understand and relate to others. You are resilient and adapt to change with ease. Before you go....

Find what you’re looking for

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington PLC. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.

What we’ll give you

When you join us, you’ll be able to utilise hybrid working, and receive benefits that include a performance-related bonus, pension, life assurance, additional holiday purchase, healthcare, subsidised gym memberships, cycle to work scheme, discount vouchers and access to wellbeing resources.

Bring what makes you unique

We value diversity and embrace the unique experiences, knowledge, and perspectives that drive innovation and creativity throughout Wilmington PLC. Our goal is to build a positive culture that showcases individuality and supports everyone, including those with disabilities. We shortlist all applicants who meet our essential role criteria, in addition we guarantee an interview for all disabled applicants who meet the essential role criteria. If you would like to be considered for this scheme, you require an alternative method of applying, or require any reasonable adjustments please contact us:

Through innovation , integrity and teamwork our compliance training and support services ensure efficiency for accountants. Join us, and you’ll immerse yourself in a business full of opportunity and make a tangible impact in our sector. There’s a career for you here at Mercia . Apply now .