Business Customer Service Advisor

Centrica Plc; Brighton; On-site; GBP 27,000; Full time

Job summary

Centrica Plc is looking for a Business Customer Service Advisor to join PH Jones in Brighton. This permanent role involves delivering exceptional customer service through administrative support for service and repair contracts in the social housing sector. Candidates should possess strong communication skills, proficiency in Microsoft Office, and a problem-solving mindset to handle varied workloads effectively.

Benefits

25 days annual leave + bank holidays

Performance related Quarterly Bonus

Company matched contribution Pension Scheme up to 3%

Group Income Protection and Life Assurance

Company Funded Healthcare plan

Online GP24 virtual service

Annual pay review

Access to financial education

Profit Share Award

Employee Energy Allowance

Qualifications

• Good team-working skills and positive response to customer enquiries.
• Excellent interpersonal skills with a professional demeanor.
• Strong IT skills and problem-solving approach.

Responsibilities

• Administer the delivery of Service & Repair and Installation contracts.
• Respond to customer inquiries via email and log calls.
• Schedule appointments for engineers to maximize productivity.

Skills

Team-working

Interpersonal skills

Oral communication

Written communication

Problem-solving

Tools

Microsoft Office

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At PH Jones, our mission is to mend it.

Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.

PH Jones are looking for a Business Customer Service Advisor to join our team.This is a permanent role based at our client’s site in Brighton (BN2 4QL) , Monday to Friday.

Working as part of the Operations Support Team, reporting to a Customer Service Manager; you will be responsible for the administrative work associated with the delivery of Service & Repair and Installation contracts for our Social Housing client.

You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.

• £26,298 per annum
• Full-time, Permanent / 40 hours per week
• Location: Brighton Office (BN2 4QL), Monday – Friday
• Performance related Quarterly Bonus against KPI’s
• Company Benefits
• Employee Energy Allowance and discount on HIVE products

As a Business Customer Service Advisor with PH Jones , you will find a variety of different tasks to complete daily. These will include, but are not limited to:

• Responding to daily email traffic internal and external customers and clients
• Log new customer calls on the appropriate works system, ensuring client priorities are met, while recording accurate quality data.
• Booking appointments and scheduling work to engineers to maximise daily productivity.
• Ensuring that all internal work systems are updated accurately and in a timely manner.
• Ensure appropriate charges are applied to work orders highlighting chargeable opportunities.
• Weekly/Monthly valuation preparation.
• All associated administrative duties.

The Person

• To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.
• We are seeking someone with excellent interpersonal, oral, and written communication skills, who is self-motivated with a problem-solving approach.
• You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.
• The successful candidate will be a competent user of Microsoft Office (e.g. Outlook, Word and Excel) with strong IT skills and an ability to learn new systems.
• You will have the ability to prioritise tasks, work well under pressure and manage your workload, with a high degree of diligence.

You will also receive

• 25 days annual leave + bank holidays
• Performance related Quarterly Bonus against KPI’s
• Company matched contribution Pension Scheme up to 3%
• Group Income Protection, Life Assurance & Accident Insurance
• Company Funded Healthcare plan
• Access to MyHealth with 24/7 MyCare phone line
• Online GP24 virtual service
• Eye Test Voucher
• Annual pay review
• Legal Help
• Financial Education
• Centrica Benefits via ‘BeneKit’ – offers & discounts with high street partners
• Profit Share Award
• Employee Energy Allowance

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/phjones

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.