Business Customer Manager

Currys plc; Charlton Adam; On-site; GBP 30,000 - 37,000; Full time

Job summary

An established industry player is seeking a passionate Business Customer Manager to lead their B2B initiatives. In this dynamic role, you will coach a dedicated team, build strong relationships with local businesses, and inspire a customer-first approach. This is a fantastic opportunity to grow within a fast-paced environment, where innovation and teamwork are celebrated. You'll play a key role in transforming how businesses leverage technology, all while enjoying a range of benefits including performance bonuses and product discounts. Join a company committed to sustainability and diversity, and make a real impact in the tech landscape.

Benefits

Performance-related bonus

Product discounts

Wellbeing initiatives

30 days annual leave

Qualifications

• Experience in management and a hands-on approach.
• Proven ability to coach and build team confidence.

Responsibilities

• Lead a team to enhance customer experience and drive sales.
• Build and nurture relationships with local businesses.

Skills

Management experience

Coaching skills

Commercial opportunity identification

Team collaboration

Job description

Business Customer Manager
Charlton
Currys, Charlton (L02311)
Permanent
Full Time

Salary up to £37,000 depending on experience plus benefits.

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As a Business Customer Manager, you’ll be accountable for our B2B proposition in-store, leading the creation of an experience our business customers love. You’ll coach the team to nurture existing relationships with local business owners and help them develop new ones, delighting in bringing technology to life for our customers.

Role overview:

As part of this role, you’ll be responsible for:

1. Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us.
2. Building a strong network with local businesses, developing new relationships and growing existing accounts.
3. Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression.
4. Inspiring colleagues to put the customer first whilst driving business sales and profit objectives.

This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services, enhancing B2B performance and building for the future.

Requirements:

You will need:

1. Management experience and a hands-on style.
2. A background in either a retail or B2B environment (or both!).
3. Proven coaching skills and a passion for building team confidence and capability.
4. A track record of identifying commercial opportunities to deliver KPIs.
5. Confidence working in a team, approachable and friendly to colleagues and customers.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you, including:

1. Performance-related bonus.
2. Product discounts on the latest tech.
3. A range of wellbeing initiatives.

Join our Business Sales team, and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities, and work with teams across the business to help you progress quickly.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table, and we’re committed to making inclusion and diversity part of everything we do. We want to ensure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail], and we’ll do our best to help.