Business Customer Manager

Currys; Carlisle; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

30 days annual leave

Pension scheme

Product discounts

Wellbeing initiatives

Performance-related bonus

Job summary

Currys Group in Carlisle is hiring a Business Customer Manager to lead the B2B in-store proposition and coach the team to nurture local business relationships. You will develop new accounts, drive customer-focused sales, and help the store meet its technology goals.

The role requires proven coaching skills, leadership experience in retail or B2B, and the ability to grow accounts and deliver KPIs. Enjoy benefits and progression within Currys.

Qualifications

• Management experience in either retail or B2B environments.
• Proven coaching and people development skills.
• Strong ability to identify commercial opportunities and deliver KPIs.

Responsibilities

• Coach colleagues to drive business customers to buy the best products.
• Build and grow relationships with local businesses and accounts.
• Lead a highly engaged team and support personal development plans.
• Inspire customer-focused behaviours and drive sales and profit.

Skills

Coaching

Leadership

Relationship building

Sales acumen

Job description

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Business Customer Manager
Carlisle
Currys, Carlisle
Permanent
Full Time

At Currys we're united by one passion: to help everyone enjoy amazing technology.As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As a Business Customer Manager, you'll be accountable for our B2B proposition in-store, you'll take the lead on creating an experience our business customers love. Helping to meet and exceed all of their technology wants and needs. You're the one who will coach the team to nurture existing relationships with local business owners, as well as giving them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction.

Role overview:

As part of this role, you'll be responsible for:

• Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us.
• Building a strong network with local businesses, developing new relationships and growing existing accounts.
• Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression.
• Inspiring colleagues to put the customer first whilst driving business sales and profit objectives.

This isn't a role for someone who wants to stand still. Our business moves at pace, and it's suited to someone who wants to grow with it. You'll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services. Enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve.

You will need:

• To have management experience and a hands-on style.
• Background in either a retail or B2B environment (or both!).
• Proven coaching skills and a passion for building team confidence and capability.
• A track record of identifying commercial opportunities to deliver KPIs.
• To be confident working in a team, approachable and friendly to colleagues and customers.

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you'll find a host of benefits designed to work for you. They include:

• Performance-related bonus.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.

Join our Business Sales team and we'll be with you every step of the way, helping you make this role your own and develop the career you want. We'll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we'll do our best to help.