Business Coordinator

BBC Group and Public Services; Cardiff; Hybrid; GBP 31,000 - 33,000; Full time

Job summary

BBC Cymru Wales is recruiting a Business Co-ordinator to provide efficient operational and administrative support across departments. You will act as a central point of coordination for IT requests, asset management, and business workflows, ensuring systems and processes run smoothly.

You will work with stakeholders across the organisation, drive process efficiency, maintain accurate records, and help deliver a high-quality service by coordinating requests, monitoring workflows, and resolving

Qualifications

• Strong organisational capability with high attention to detail.
• Able to adapt to changing operational needs.
• Good analytical skills with MI data reporting experience.
• Professional communication and collaborative teamwork.
• Proficient in Word, Excel, PowerPoint and quickly learning digital systems.

Responsibilities

• Coordinate IT requests and manage user access.
• Provide efficient operational and administrative support across departments.
• Monitor workflows and resolve issues promptly.
• Maintain accurate records and support onboarding, internal moves and offboarding.
• Support policy compliance with divisional specialists and guidance.

Skills

Organisational skills

Adaptability

Analytical skills

Communication

MS Office

Tools

Excel

Job description

JOB BAND: C
CONTRACT TYPE: Fixed-term Contract / Attachment, Full-time until March 2027
DEPARTMENT: BBC Cymru Wales Business & Operations
LOCATION: Cardiff – office based 3-5 days a week
PROPOSED SALARY RANGE: £31,000 - £32,500 per annum depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

Nid yw sgiliau'r Iaith Gymraeg yn hanfodol ar gyfer y swydd hon / Welsh language skills aren't essential for this role

This role is currently advertised as internal only. Freelancers are eligible to apply if they have been on a Worker Contract (more info here) continuously for 6 months. If less than 6 months (or they have had a break of 3 weeks or more between engagements), they must seek Divisional HR approval to apply.

PURPOSE OF THE ROLE

We are offering an exciting opportunity for a Business Co-ordinator to play a vital role within our team, working closely with operational departments across BBC Wales and a wide range of external partners. The Business Coordinator is responsible for providing efficient operational and administrative support to ensure the smooth running of the business. The role acts as a central point of coordination for IT requests, asset management, and business workflows, ensuring that systems, processes, and resources are effectively managed. Working closely with stakeholders across the organisation, the post holder drives process efficiency, maintains accurate records, and helps deliver a high-quality service by coordinating requests, monitoring workflows, and resolving operational issues in a timely manner.

WHY JOIN THE TEAM

Join a team at BBC Cymru Wales that lives its organisational values every day. You’ll be part of a collaborative and inclusive environment where people take ownership of their work, support one another, and strive for excellence in everything they do. Creativity is encouraged, integrity is expected, and every individual is empowered to contribute to shared goals. You’ll be working in a fast paced and purposeful setting that places genuine importance on well being, respect, and professional growth. This role is suited to a confident problem solver with excellent communication skills, strong attention to detail, and proven organisational and planning abilities. Experience of using excel is essential.

YOUR KEY RESPONSIBILITIES AND IMPACT

• Stakeholder Communication & Relationship Management –To work effectively with a wide range of stakeholders, supporting the flow of information across the organisation and ensuring business support services are delivered efficiently.
• IT & Systems Administration – Skilled in coordinating IT requests, managing user access and systems administration, maintaining accurate records, and supporting onboarding, internal moves, and offboarding processes.
• Reporting & Analysis– Experience producing basic reports, monitoring mandatory training, supporting dashboards, tracking budgets and assets.
• Provide general policy guidance and advice to support policy compliance working with divisional specialists (e.g., IT, Business Continuity, H&S etc.) as required.
• Design, document, and continuously improve business process flows and operational workflows with a view to automate.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA

• Strong organisational capability, managing multiple priorities with accuracy and attention to detail.
• Adaptable and responsive, adjusting effectively to changing operational and business needs.
• Good analytical skills, with experience of providing MI data reports.
• Communicates professionally and works collaboratively, contributing positively to team goals and a supportive working culture.
• Sound knowledge and experience of office software packages (i.e., Word, Excel, and PowerPoint) and ability to quickly learn digital systems.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

We are unable to accept applications via CV and only applications made online will be considered.

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

Information at a Glance

This is your BBC

At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.

Find out more about the BBC

Life at BBC

Here you will benefit from:

• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.

Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract.

Learn more about life at the BBC and our values in our candidate pack.

Candidate pack

You belong

We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.

We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Find out more about diversity, inclusion and belonging in our strategy below.

Diversity, inclusion & belonging strategy

Disability confident

We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we’d be happy to discuss: [e-mail]

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.