Business Continuity and Operational Resilience Manager

Das Group; Bristol; On-site; GBP 50,000 - 80,000; Full time

Job summary

An innovative company is seeking a Business Continuity and Operational Resilience Manager to lead their efforts in Bristol. This pivotal role involves shaping the operational resilience framework, ensuring compliance with regulations, and managing a dedicated team. The successful candidate will collaborate with various stakeholders to develop strategies for resilience and continuity, while also preparing critical reports for executive management. With a focus on leadership and communication, this role offers a unique opportunity to make a significant impact in a growing organization that values flexibility and work-life balance.

Benefits

26 days holiday + up to 5 days buyable

Company pension scheme

Income and legal protection

Private Medical Insurance

European Motor Assistance

Home Emergency Assistance

Salary sacrifice benefits, including cycle scheme

Qualifications

• Experience with continuity standards and operational resilience regulations.
• Strong leadership, relationship management, and communication skills.

Responsibilities

• Develop and recommend resilience and continuity strategies.
• Prepare reports for Boards and Executive Management.
• Manage daily resilience workstreams and team activities.

Skills

Strategic Thinking

Leadership

Communication Skills

Relationship Management

Negotiation

Adaptability

Education

Technology or Resilience Qualifications

Tools

ISO22301:2019

ISO27001:2022

Job description

ARAG UK Group - Business Continuity and Operational Resilience Manager

ARAG UK Group is experiencing significant growth and is seeking a full-time Business Continuity and Operational Resilience Manager for our new Bristol offices. This critical role involves shaping the operational resilience of the wider business by setting, training, and monitoring effective frameworks for Operational Resilience & Business Continuity.

The role includes managing, mentoring, and guiding the Business Continuity & Operational Resilience team, responsible for managing, monitoring, and enhancing policies, tools, and processes not only for ARAG UK but also globally, including our operations in Canada and Ireland. Ensuring compliance with legal, regulatory, and commercial standards, as well as managing associated reputational risks, is key.

The successful candidate will facilitate the wider business in adopting strategies and plans across in-scope domains. Responsibilities include planning and delivering programs such as ISO22301:2019 certification, ensuring compliance with UK Operational Resilience regulations (FCA’s SYSC15A), and maintaining ISO27001:2022 standards.

Key Responsibilities:

1. Develop and recommend resilience and continuity strategies, collaborating with the Security & Governance Manager to embed operational resilience and business continuity plans.
2. Influence internal stakeholders to address resilience and continuity needs.
3. Prepare reports for Boards and Executive Management to ensure understanding and compliance with standards and regulations, including DORA regulations across UK, Ireland, and Canada.
4. Lead and participate in relevant committees and forums internally and externally.
5. Define and oversee data requirements for non-financial reporting.
6. Guide documentation to manage risks within departments and third parties, ensuring standards are upheld and remediation programs are in place.
7. Manage daily resilience workstreams and team activities, coordinating planning efforts.
8. Provide timely updates and reports to senior management and stakeholders.
9. Support incident management and maintain records of incidents and resilience activities.
10. Lead, motivate, and develop team members, managing recruitment, performance, and conduct issues.

Candidate Profile:

Ideal candidates will have experience with continuity standards and operational resilience regulations (FCA & PRA), with strategic thinking and integration of legal/regulatory requirements. Strong leadership, relationship management, and communication skills are essential. Experience in legal, law firms, or insurance industries, especially within regulated environments, is desirable.

Additional skills include:

• Excellent communication (written, verbal, presentation)
• Relationship building, influencing, negotiation
• Adaptability for different audiences
• Knowledge of ISO22301:2019 and ISO27001:2022 standards

Preferred qualifications and experience:

• Technology or resilience qualifications
• Operational resilience frameworks and methodologies
• Experience with risks related to buildings, IT, people, audits, and assurance

Benefits:

• 26 days holiday + up to 5 days buyable
• Company pension scheme
• Income and legal protection
• Private Medical Insurance
• European Motor Assistance, Home Emergency Assistance
• Salary sacrifice benefits, including cycle scheme

We support flexible working arrangements to promote work-life balance. If you believe you're a good fit and can demonstrate relevant experience, apply today, even if you do not meet every criterion.