Business Conduct Officer

The Ardonagh Group; Southampton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance firm in Southampton is seeking a Business Conduct Officer to drive compliance and operational excellence. You will collaborate with leaders to identify and mitigate regulatory risks, ensuring adherence to policies and standards. The ideal candidate will have experience in insurance, particularly healthcare, and strong communication skills. This role offers opportunities for training and development in a growing company.

Qualifications

• Experience of working in an insurance environment, preferably healthcare/protection insurance broking.
• Current and actively maintained knowledge of the regulatory environment.
• Good written and oral communication skills.

Responsibilities

• Develop and maintain good working relationships with the business.
• Provide advice, guidance and challenge for regulatory conduct requirements.
• Support the Business Conduct & Standards Manager to ensure risks are documented.

Skills

Experience in an insurance environment

Intermediate Microsoft Office skills

Knowledge of the regulatory environment

Knowledge of healthcare/protection operations

Organizational skills

Communication skills

Education

Cert CII (incl. IF7)

Job description

We are seeking a Business Conduct Officer to support our Business Conduct & Standards Manager in driving a culture of regulatory compliance and operational excellence. You will work with our Health & Protection Leadership and the Risk & Compliance function to ensure that all regulatory, operational and conduct risks that impact our business are identified, assessed, and have appropriate controls that are appropriately monitored.

You will support the on-going assurance of and adherence with relevant Group Policies and Business Standards, and in return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.

What you will do as a Business Conduct Officer:

This is an overview of duties and responsibilities and not an exhaustive list.

• Develop and maintain good working relationships with the business and promote a strong and positive conduct culture in-line with group standards and policies.
• To provide advice, guidance and challenge to support the business in, the application of regulatory conduct and consumer duty related requirements.
• To support the Business Conduct & Standards Manager to ensure risks and controls are identified, validated and documented within Decision Focus Next (DFN).
• Communicate relevant conduct information (e.g., QA output, E&O trends, breaches etc.) to business areas in a clear and concise manner and provide oversight of any resulting actions.
• Act as point of contact for the business in respect of the T&C framework, including undertaking ongoing sales QA activity.
• Handle complaints referred to the Business Conduct & Standards department in line with established procedures and regulatory requirements, ensuring such complaints are handled to required timelines.
• In conjunction with the Business Conduct & Standards Manager maintain a robust T&C framework, taking account of inherent risks and relevant metrics.
• As directed, provide support to the Business Conduct & Standards Manager in fulfilling oversight of the AR and employed sales advisor communities.
• Contribute to internal and external reporting and to collate monthly and additional management information where required within deadlines.
• Analyse relevant MI to identify gaps in risk or conduct issues and undertake root cause analysis where appropriate to highlight underlying trends and identify and track actions as appropriate.
• Support on the review and approval of financial promotions and other communications to ensure compliance with the standards and requirements of relevant regulation and codes of practise; and to conduct this in line with the internal service level agreements (SLA) to include Websites, E-Shots and all marketing communications.

What we are looking for in our next Business Conduct Officer:

Essential:

• Experience of working in an insurance environment, preferably healthcare/protection insurance broking.
• Microsoft Office package to an intermediate level.
• Current and actively maintained knowledge of the regulatory environment.
• Good knowledge of healthcare/protection broking operations and processes
• Good organisational skills and attention to detail.
• Good written and oral communication skills.

Desired but not essential:

• Relevant industry qualifications, e.g. Cert CII (incl. IF7).
• Previous experience or knowledge of working within client support/sales administration role especially in a quality assurance (QA) capacity.

So, what are you waiting for? Apply today and come and be a key part of a market-leading, fast-growing company.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

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