Business & Compliance Manager

Job summary

The Redwell Medical Centre is looking to recruit a new Practice Business and Compliance Manager. The Practice Business and Compliance Manager is a responsible role and you will be a key member of the team, taking responsibility for all business aspects of the practice. You will need to be able to demonstrate effective leadership and acute financial acumen, utilising a considerable range of management skills. You will be an effective communicator, able to work effectively across several areas concurrently whilst prioritising to ensure effective and timely delivery. Experience of working at a senior level within the NHS would be desirable but not essential, but the ability to provide strategic guidance to the Partnership will be key. The successful candidate will need to be a quick learner, organised, motivated and adaptable, they will need to relish the challenge of working with a multi-disciplinary team in a fast-paced environment. This is not a role for someone afraid to get their hands dirty and muck in, you will need to lead by example and be a source of inspiration and motivation.

Main duties of the job

To lead the Practice in all matters relating to business, estates and non-clinical compliance, optimising efficiency and overall performance, working with the Partners and other Managers to ensure the practice achieves its long-term strategic objectives in a safe and effective working environment. In particular, you will be responsible for ensuring compliance with all CQC and related standards. To manage and coordinate all aspects related to the practice premises, including Health and Safety, Fire Prevention, Maintenance Management and project manage minor works. You will be responsible for the Financial Management of the practice, maintaining and developing systems for cash management, budgetary control and internal and external reporting. To work with and support the Operations Manager in ensuring the smooth running of the practice and ensuring contingency plans are in place. To oversee the recruitment processes, ensuring Safe Recruiting systems are in place, advising Partners and other Managers on HR matters. Through innovative ways of working, leading the team in promoting quality & continuous improvement, confidentiality, collaborative working, learning and development. Ensuring the practice receives value for money in all its activities and regularly monitor and review contracts and arrangements. To advise the Partnership in all matters pertinent to the role, working with the Partnership to implement and update the Strategic Development Plan.

About us

The Redwell Medical Centre is a friendly well-respected patient focussed practice offering General Medical Services to our patient population. The current list size is in excess of 12000 patients. The Practice is committed to continuous improvement of the service we offer through efficiency and innovation, whilst supporting our team to ensure staff wellbeing.

Job description

Job responsibilities

Key responsibilities

Finance:

- Responsible for the finances of the practice Working with the Partners, the Operations Manager and others to:

- Ensure the organisational requirements of the practice contracts with DHSC, NHS and others are fully met and complied with

- Support the Partners, Operations Manager and the Clinical Team to develop and implement processes to maximise achievement of QOF clinical targets and enhanced services contracts

- Directly contribute to profit improvement by exploring areas for increasing income and reducing costs

- Develop and control practice budgets and financial systems, working with the Partners, Practices Accountant and others to ensure the smooth running of the practices financial systems.

- Prepare financial budgets and cash-flow forecasts, regularly updating income and expenditure forecasts

- Management of the payroll function, ensuring accurate, timely payments to staff and compliance with Inland Revenue regulations

- Manage and maintain the Practices accounting systems, ensuring regular reconciliation of accounts, accurate coding of transactions and timely payment of suppliers.

- Regularly review staffing levels to ensure efficient operation of the practice, lead the development and regular review of an effective Workforce Planning process.

- Ensure the practice receives value for money from its suppliers, regularly reviewing contracts and controlling costs.

- Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the Partners

- Oversee the administration of the NHS Pension and Stakeholder Pension Schemes

- Liaise with the ICB and payment agencies regarding queries with payments relating to the contract, e.g. Enhanced Services

- Manage the Partners drawings in consultation with the accountant, maintaining strict confidentiality in all such matters

Strategic Planning:

- Working with the Partners and the Operations Manager to;

- Keep abreast of current affairs and identify potential opportunities and threats

- Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate

- Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives

- Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with Wellingborough PCN

- Formulate objectives, research and develop ideas for future practice development

- To represent the practice at PCN, federation, locality and clinical commissioning or ICS level as required

- To make recommendations to the Partners for practice development with regard to enhancing patient services and potential sources of income

Human Resources:

- Overall responsibility for all aspects of HR Working with the Operations Manager to ensure;

- Recruitment and selection of staff, including contracts of employment and job descriptions

- Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary

- Awareness of current employment legislation

- Development and maintenance of good employee/employer relationships

- Ensuring that members of the existing staff team are aware of any changes that occur in the practice

- To maintain good communication at all times with the practice team

- To implement pay rises/scales and increments at the appropriate time Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks

- To ensure that suitable facilities are available to enable all staff to work safely and effectively within the practice

- Be responsible for the health and safety policy and its implementation

Information Technology:

- Working with the Operations Manager to:

- Manage the update of appropriate information governance systems ensuring compliance with GDPR, ensuring IG and DSP toolkit requirements are met

- Ensure all Practice IT and telephone systems are functioning effectively

- Ensure existing IT is used to its full potential, keep abreast of new technology and systems advising Partners and Management on benefits, risks and costs.

- Regularly review and report information provided by the systems to guide operational decisions making, e.g. call volumes, triage outcomes etc.

- Liaise as appropriate with local IT support to ensure updates and upgrades are carried out with minimal disruption.

- Manage the updating and review of the Practice Website ensuring compliance with minimum standards and advising on improvements.

- To explore opportunities to improve efficiency within the practice, utilising AI and other IT developments to improve the service to patients and ensure VFM.

Premises and Equipment:

- Overall responsibility for all aspects of Premises, Equipment and Health & Safety Working with the Operations Manager:

- Responsible for the management of the building

- Represent the practice to negotiate leasing contracts and their renewals

- Liaise with NHSE for rent review purposes (every 3 years)

- Ensure property owned by the partners is safe, effective and fit for purpose

- Responsible for planning and premises expansion projects

CQC:

- Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards and is inspection ready.

- Stay abreast of current and proposed inspection arrangements and brief Partners and others on changes required.

Communication & Reputation:

- Oversee and manage the Practices Complaint process, ensuring timely investigation and accurate responses. Ensure that systems are in place to share Learning Points and record actions and review as appropriate.

- Monitor and respond as appropriate to comments, reviews, ratings left on the NHS platform.

- Ensure compliance with the latest NHS recommendations and GDPR Understand and where appropriate, develop the practice communication systems

- Oversee and manage the updating of the practices Social Media Build/maintain good working relationships with the NHS, ICB (or ICS), hospitals, community agencies, other GP practices, Wellingborough & District PCN and other local partners as required

- Represent the practice at meetings and seminars as appropriate

- Present a professional image and always promote the practice in a positive manner

- Share skills and expertise with others

Miscellaneous:

- In addition to the above you may be requested to assist with other duties which may be decided upon by the Partners from time to time.

Person Specification

Experience

Essential

• - Experience as a Business Manager or similar, with a well-rounded knowledge of employment law and small business systems and procedures
• - Financial management experience including understanding of budgeting and cash flow
• - Experience of working in and managing teams; able to promote effective teamwork and employee satisfaction
• - Working in a highly computerised environment and utilising various IT solutions
• - A good working knowledge of Accounting Systems and Accounting principles
• - A thorough understanding of Confidentiality and GDPR requirement

Desirable

• - Management experience in the NHS or in practice management
• - Experience of strategic business planning
• - Experience of working with regulatory bodies and preparing for inspections
• - Having worked in a regulated environment, helping to ensure compliance with standards

Skills

Essential

• - A solutions focused approach to problem solving
• - Intelligent with a fast learning ability
• - Effective communication (oral and written) and excellent inter-personal skills
• - Approachable with the ability to listen and show empathy
• - Delegation and empowerment of staff
• - Fully computer literate with excellent IT skills
• - Leadership skills, including excellent people management skills
• - Good time management
• - Customer Service and Complaints resolution skills
• - Negotiating and managing conflict
• - Able to manage change, managing and motivating teams to embrace new developments in a positive manner.
• - Networking and facilitation

Desirable

• - Project Management
• - Change Management

Qualifications

Essential

• - Evidence of a sound education to A level standard or equivalent
• - Evidence of a commitment to continuing professional development

Desirable

• - Degree level certification
• - Relevant post graduate Qualification
• - Relevant Management, HR or Accounting qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Redwell Medical Centre
Address

1 Turner Road

Wellingborough

Northamptonshire

NN8 4UT

Employer's website