Business Co-Ordinator - EOE Learning & Improvement Networks

East and North Hertfordshire NHS Trust; Fulbourn; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare provider in Fulbourn is seeking a proactive Business Co-Ordinator to support their Regional Learning & Improvement Networks team. You will manage tasks related to event planning, stakeholder communications, and business management for improvement initiatives. The ideal candidate will have strong project management skills and experience in organizing both virtual and in-person events. This position plays a crucial role in fostering knowledge sharing and innovation within healthcare services.

Qualifications

• Experience in project management and supporting change initiatives.
• Skilled at analysing and interpreting information.
• Ability to convey complex information persuasively.

Responsibilities

• Support the improvement manager in planning and managing tasks.
• Oversee all business management related to the improvement network.
• Manage stakeholder communications and events.

Skills

Project management

Analytical skills

Strong communication

Event planning

Job description

You will support the improvement manager to ensure that the portfolio of tasks and projects is planned, managed, and delivered effectively. Additionally, you will be responsible for managing all purchase orders, invoicing, and coordinating with NHSE financial management systems, venue booking agents, and booking portals. You will also develop and manage all stakeholder communications.

Supporting the improvement manager, you will assist in planning up to six face-to-face and six virtual events per year, including booking and managing venues, setting up webinars, coordinating agendas, managing booking portals, and handling all related communications. On the day of each event, you will ensure attendance to support coordination and management. You will also be responsible for the day-to-day oversight and management of a digital platform for clinicians and operational teams to collaborate on solutions to shared challenges.

We are currently recruiting a proactive Business Co-Ordinator to join our Regional Learning & Improvement Networks team. In this role, you will contribute to establishing and maintaining learning networks that foster knowledge sharing and drive improvements across Elective, UEC, and Mental Health Care Services.

As a Business Co-Ordinator, you will oversee all business management and operational activities related to the Regional Learning & Improvement Networks programme.

You will have experience in project management and supporting change initiatives. You should be skilled at analysing and interpreting information, anticipating potential issues, and recommending effective solutions.

Strong communication skills are vital, especially the ability to convey complex information persuasively and influence stakeholders. You should be adept at building and nurturing key relationships. Experience in planning and managing both virtual and in-person events is also required.

At East and North Hertfordshire Teaching NHS Trust, we pride ourselves on the range of services we provide and our dedicated staff of around 6,000, ensuring our patients receive the best care. Our ability to be flexible and innovative in our work and service delivery has never been more important.

We are working in partnership with East of England Learning & Improvement Networks, part of the NHSE Clinical & Operational Excellence Programme established in September 2024.

The Networks are designed for operational and clinical leaders in Elective Care, Urgent and Emergency Care, and Mental Health, including primary, community, and ambulance services.

The LINs provide infrastructure that facilitates collaboration and sharing of best practices using an improvement approach. The primary goal is to support and accelerate improvement initiatives that produce measurable improvements in patient flow. Key activities include online networks, face-to-face learning events, and data-driven insights using comparative data for improvement.