Business Change Support (Ref: 5228)

Ministry of Justice UK; Glasgow; Hybrid; GBP 35,000; Full time

Job description

This position is based at CTS Glasgow Tribunal Centre, G2 8GT

Job Summary

Please refer to Job Description

Job Description

Proud to serve. Proud to keep justice going.

Our Business Change Support Officers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about delivering change, then this role gives you the opportunity to play a pivotal role.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales along with non-devolved tribunals in Scotland and Northern Ireland . Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About Your Role

Your role will support the delivery of change implementation across a portfolio of work, through proactive, close collaboration with central projects, change leads and regional operational leads, to prepare the business for the impact of the changes and safely manage and implement change. You will support the implementation and planning of change activity, using the standard toolkit and frameworks providing a bridge between the project and the business users to ensure that activities are supported and delivered to enable the business to implement the agreed change and realise the business benefits.

Acting as a champion for change, you will support capability building using continuous improvement tools and techniques, alignment to the Government Online Skills Tool (GOST) and role modelling the use of appropriate standard change tools and templates to support standardisation and the consistent implementation and embedding of change to build the professionalisation of business change as a service.

You will be part of a flexible resource pool which will be deployed across projects in line with HMCTS priorities and demand.

Reporting directly to the SEO Business Change Manager, you will work collaboratively across the Integrated Change function and across the organisation to deliver business change.

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

About You

Are you a hands-on change agent with the ability to engage with people at all levels to effect and support the delivery of change? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all stakeholders to support delivery of change initiatives that drive the development, standardisation and professionalisation of the End-to-End Integrated change function, to help establish and embed specialist change roles across the organisation and build change capability.

Driven by your enthusiasm to provide excellent services through change and continuous improvement, you know that building and utilising effective trusted relationships and networks with stakeholders across HMCTS including Judiciary and peers and actively encouraging contributions, involvement, and feedback from a broad and diverse range of staff who will be affected by the change, to maintain an environment that engages, using their feedback and insight, is vital to drive changes and or improvements to the future design of the technology and/or business process.

If you are ready to take on a challenging and rewarding role with real purpose apply today.

Further details

The role can accommodate a hybrid approach, postholders will be subject to the current policy for hybrid working and required to work in the office for 60% of their time. Where people have reasonable adjustments, we will treat these in line with normal policies and procedures to consider what adjustments can be made.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Occasional Travel To Other HMCTS Sites

For this post, travel within your assigned Region will be required to support implementation activities and occasional travel across HMCTS Regions may be required. Where required, travel expenses will be paid in accordance with organisational policies.

Proud to serve. Proud to keep justice going.

Our Business Change Support Officers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about delivering change, then this role gives you the opportunity to play a pivotal role.

Occasional Travel To Other HMCTS Sites

For this post, travel within your assigned Region will be required to support implementation activities and occasional travel across HMCTS Regions may be required. Where required, travel expenses will be paid in accordance with organisational policies.

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together
  
  

Alongside your salary of £34,140, HM Courts and Tribunals Service contributes £9,890 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [e-mail]
• Telephone : [phone]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([e-mail]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/5228?entityId=5228