Business Change Specialist - Project Condor

BOOTS; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Business Change Specialist to join their dynamic Digital team. This role is pivotal in driving a transformative digital overhaul, empowering teams with new tools and systems to enhance customer experiences. You'll collaborate with a diverse team, ensuring effective change management and stakeholder engagement. If you're passionate about digital transformation and possess strong project management skills, this is your opportunity to make a significant impact in a supportive and inclusive environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Experience in Change Management and digital transformation projects.
• Strong communication skills to engage with stakeholders effectively.

Responsibilities

• Support change initiatives and assist in planning and executing change plans.
• Engage with stakeholders to understand their needs and develop communication plans.

Skills

Change Management

Stakeholder Engagement

Communication Skills

Project Management

Critical Thinking

Organizational Skills

Problem Solving

Tools

JIRA

Job description

Role- Business Change Specialist - Project Condor

Contract: Fixed-Term 18M FTC

Shift pattern: Monday to Friday

Hours - 37.5

Location - Nottingham Support office - 5 days per week in the office

Closing date: 16th May 2025

Recruitment Partner: Matthew Nelligan

About the role

A digital transformation journey

There has never been a more exciting time to join the Digital team at Boots as we embark on a complete digital overhaul and take a leap forward into our company's future. This isn't just about upgrading systems, it's a transformative project that will redefine our entire operating model to provide an exceptional digital experience for our customers and empower our team members with intuitive and agile tools.

We are 'One Team' - whether it's working on long term changes or delivering day-to-day business, every role is pivotal in bringing this programme to life. So, do you want to be part of this exciting moment in our company's history? This is your chance to play a role in a far-reaching project that will significantly impact our customers and colleagues, drive business performance, and support our commitment to being the UK and Ireland's premier choice for health and beauty.

We're looking for the best digital talent to join us on this journey, so bring your knowledge and skills and help us take a step towards a more connected future at Boots.

What you'll need to have

The role is critical to ensuring the Digital Transformation programme delivers successfully. It will empower our teams with new tools, systems and processes enabling them to deliver efficiently and effectively for our customers and the Boots business.

Reporting to the Condor Change Manager within the Boots Transformation Office, you will benefit from this Centre of Excellence while working exclusively on Digital Transformation.

Working across a large, diverse, cross-functional team that includes Digital, IT and external partners, you will support business teams through the programme. This role is exciting, challenging and varied, and will support fundamentally changing the way we manage our digital business.

• Support Change Initiatives: Assist in planning, validating and executing change plans, collaborating with the wider Change team
• Stakeholder Engagement: Help identifying stakeholders, understanding their needs and developing communication plans to secure engagement
• Change Impact Assessment: Contribute to assessing the impact of changes to processes, systems, governance and data
• Release Communication: Assist in drafting release-specific communications, ensuring messages are clear, concise and tailored to audiences
• Training and Development: Help design training materials and facilitate sessions that support change adoption
• Business Readiness & Hypercare: Support business readiness activities before, during and after go-live
• Change Management Planning: Supporting the Change team with JIRA activities - creating plans, action logs and tracking progress

It would be great if you also have

• Excellent communication & listening skills with the ability to explain complex issues to those with a non-technical background, and build strong relationships with stakeholders
• A keen eye for detail to ensure nothing gets missed, and all questions get answers
• Considerate and sensitive to how people are feeling throughout the programme and able to adjust approach accordingly
• Can be relied on to handle confidential and sensitive information appropriately
• Critical thinker, willing to challenge to find process and systems improvements
• Ability to operate to tight deadlines, including prioritisation of own tasks
• Enthusiasm and a willingness to get stuck into the programme
• Project management skills e.g. creation and oversight of plan and approach
• Change Management experience
• Previous project experience, ideally in a complex, digital programme
• Experience creating and/or delivering training
• Excellent organisational and problem solving skills
• Experience using JIRA would be helpful but full training will be provided
• Experience of current digital processes/ways of working would be useful but is not required

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you are successfully selected for interview, one of our talent partners will be in touch with you regarding the process and next stages

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.