Business Change Project Manager

Stevenage Borough Council; England; Hybrid; GBP 46,000 - 50,000; Full time

Job summary

A local government council in the United Kingdom is seeking a Business Change Project Manager to oversee complex project deliveries that improve customer experience. Ideal candidates should have expertise in project management methodologies, be innovative, and possess strong interpersonal skills. This role offers a hybrid working model, competitive salary, and benefits, including generous leave policies and learning opportunities. Interested applicants should reach out to the hiring manager for discussions.

Benefits

Career average pension scheme

Flexible working options

Paid and unpaid leave

25 days holiday, rising to 31

Learning and development opportunities

Employee Assistance Programme

Discounts for public transport

Cycle to Work scheme

Employee Discounts via CSSC

Discounted Health and Fitness membership

Qualifications

• Deep experience and knowledge of project management.
• Innovative and self-motivated individual.
• Ability to navigate risks and manage budgets.

Responsibilities

• Manage delivery of complex projects within Business Change.
• Translate user needs into deliverables.
• Measure outcomes to provide realisation of value.

Skills

Project management

Waterfall methodologies

Agile methodologies

Interpersonal skills

Job description

Business Change Project Manager

Job Reference: 012863 | Function: Business Change & Digital | Salary: £46,142 to £49,282 pa pro rata | Status: Full Time | Job Type: Fixed Term Contract (12 months) | Hours: 37 weekly | Location: Stevenage / Hybrid

About The Role

Our Business Change & Digital team is expanding, and we are on the lookout for passionate and curious people who have a deep experience and knowledge of project management and a desire to support and inspire others. As part of the Business Change, the Project Manager will play a pivotal role in ensuring that the Council provides excellent customer experience across all channels and modernises the way we work by delivering customer‑centred change projects to improve digital customer experience, provide the right service at the right time, enable staff to be more productive and have more impact, reduce costs, better utilise technology and develop and embed work as a thing we do rather than a place we go to. As a project manager you’ll be welcomed into our in‑house delivery team alongside project and programme managers, business analysts and digital developers.

Key responsibilities include managing delivery of complex projects within Business Change, from initiation and discovery into delivery across multiple teams and with partners, translating user needs into deliverables, navigating risks, managing budgets and measuring outcomes to provide realisation of value for customers and the council.

About You

It is essential that you are open‑minded and flexible in your approach and great at working in a team. Most importantly you will be up for the challenge of making service and local government better. The ideal candidate will be an innovative self‑motivated individual with strong interpersonal skills and experienced in project delivery using Waterfall and / or Agile methods.

Our Benefits

• Pension Scheme: career average pension scheme with generous benefits, lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements
• Part time and Job share opportunities – all full‑time vacancies are open to job share unless otherwise stated
• Paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
• 25 days holiday rising to 31 days (depending on Local Government service)
• Learning and development opportunities
• Employee Assistance Programme – 24/7 confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union – secure savings, free life insurance and access to cheap loans
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

How To Apply

For an informal discussion about this role please contact:

Name: Richard Warren
Job Title: Business Change Programme Manager
Email:

Closing date for receipt of applications: 31 December 2025
Interviews will be held week commencing: 12 & 19 January 2026
Note: If we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Stevenage Borough Council is committed to Equal Opportunities for All.