Business Change Manager (Customer Relationships)

Business Change Manager (Customer Relationships)

Join to apply for the Business Change Manager (Customer Relationships) role at NHS Scotland.

This post is a Fixed Term / Secondment position until 31 March 2026. As per the Fixed Term Contacts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, NSS reserves the right to refuse any such appointment.

About The Organisation

National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland.

The Post

This is a challenging opportunity to support the greater development of engagement with all our customers and service users, as our Directorate moves through a period of significant change. The Primary and Community Care Directorate provides services to more than 10,000 primary care contractors and their staff, working from 4,000 practices across Scotland, and to all Scottish territorial health boards. We manage the registration and primary care medical records for 5.5 million patients and make payments in excess of £3bn each year, more than 20% of the Scottish Government’s budget for health.

Working with our operational teams and primary care programmes, you will help the Directorate better understand the needs of our customers and, in turn, help measure and monitor their satisfaction with our services. The role will require the ability to build and develop relationships across the directorate and externally, ensuring that our customer engagement strategy fosters consistent and improving activity to create value for both the business and service user.

The Candidate

The postholder should be educated to degree level or be able to demonstrate equivalent knowledge and experience. Holding or working towards a professional qualification in a communications or customer engagement related subject would be helpful. Experience of managing workload in a complex organisation with competing demands is essential.

Location and Working Pattern

Gyle Square, Edinburgh, Delta House, Glasgow or Marischal Square, Aberdeen. Currently hybrid working. Monday to Friday, 37 hours per week. It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

Inclusion

NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities.

Further Information

For an informal discussion on the post, please contact Fraser Paterson, Associate Director, Planning, Performance and Business Services – email fraser.paterson@nhs.scot.

Closing date for completed applications is Wednesday 30th April.

Further information on NSS is available from: https://www.nss.nhs.scot/. Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Business Development and Sales
• Industries: Hospitals and Health Care