Business Change Manager

Heathrow Airport; Hounslow; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading airport authority in the UK is seeking a Business Change Manager to lead impactful change programmes. This role involves working with cross-functional teams to improve operations and drive strategic initiatives. The ideal candidate possesses strong problem-solving skills and project management experience, with a focus on collaboration across diverse stakeholders. Competitive salary and benefits are offered, along with a hybrid working model.

Benefits

Competitive salary

Performance-based bonuses

Generous annual leave

Market-leading pensions

Qualifications

• Strong problem-solving and analytical capabilities to support effective decision-making.
• Proven ability to manage cross-functional programmes in complex environments.
• Excellent communication skills with diverse stakeholder engagement.
• High proficiency in IT tools for planning and project delivery.
• Successful experience in team leadership and development.

Responsibilities

• Identify and implement business change strategies and operational improvements.
• Manage the portfolio plan for programmes and projects.
• Drive strategic change through internal networks.
• Deliver business change initiatives beyond capital programmes.
• Ensure project lifecycles align with original intent and benefits.

Skills

Problem-solving

Analytical skills

Data management

Excellent communication

IT tools proficiency

Team leadership

Education

Relevant qualifications or frameworks (e.g. Prosci)

Project management certification (e.g. APM)

Job description

Join a dynamic team at the heart of Heathrow's transformation. As Business Change Manager, you'll lead cross-functional teams to deliver impactful change programmes that align with our strategic vision: to be an extraordinary airport, fit for the future.

Operating in a complex, fast-paced environment, you'll collaborate with stakeholders across the business and industry to drive capital, process, and technological change. With a strong focus on people and process, you'll ensure successful project delivery and measurable business benefits - shaping the experience of millions of passengers every year.

Responsibilities

• Work with cross-functional teams to identify, develop, and implement business change strategies and operational improvements.
• Formulate and manage the portfolio plan, including planning, coordination, and reporting of programmes and projects.
• Use strong internal networks and awareness of Heathrow's business planning to overcome barriers and drive strategic change.
• Lead and deliver business change initiatives that may sit outside of capital programmes.
• Act as the concept guardian throughout project lifecycles to ensure original intent and benefits are realised.
• Capture solution benefits, build robust business cases, and lead prioritisation aligned to Heathrow's strategic vision.

Qualifications

• Strong problem-solving, analytical, and data management capabilities to support effective decision-making.
• Proven ability to lead cross-functional and technical programmes or projects, driving delivery in complex environments.
• Excellent communication skills with experience engaging diverse stakeholder groups and inspiring collaboration.
• High proficiency in IT tools to support planning, reporting, and project delivery.
• Demonstrated success in building and leading high-performing teams, including virtual and cross-departmental groups.
• Skilled in creating and executing project and programme plans, supported by compelling business cases and strategic alignment.

Ideally, you will also have:

• Business change expertise supported by relevant qualifications or frameworks (e.g. Prosci).
• Project management experience or certification (e.g. APM), with a track record of successful delivery.
• Strong networking and relationship-building skills across Heathrow and the wider airport industry.
• In-depth understanding of end-to-end passenger journey processes and operational impacts.

About Us

Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences.

We're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too.

Our Rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day.