Business Change Manager

Severn Trent Water; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

Severn Trent is seeking a Metering Transformation and Data Manager to play a vital role in supporting their strategic ambitions. This position focuses on the design, implementation, and continuous improvement of metering data processes, ensuring the delivery of high-quality insights and project management across teams. Additionally, the successful candidate will have a strong emphasis on leadership and stakeholder relationships, directly impacting customer satisfaction and operational improvements.

Benefits

28 days holiday + bank holidays

Annual bonus scheme of up to £2,250

Leading pension scheme with doubled contributions

Sharesave opportunity

Dedicated training and development programs

Private medical cover

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Proven experience in leadership and influencing stakeholders.
• Ability to draw conclusions and write business cases from data analytics.
• Competent in building project and training plans.

Responsibilities

• Lead design and implementation projects for metering data.
• Maximise functionality of the Temetra system.
• Develop and lead a team of Data Analysts.

Skills

Analytical skills

Problem-solving

Stakeholder management

Leadership

Job description

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Metering Transformation and Data Manager

We’re Severn Trent and we think water…and people are wonderful!

24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch.

This role is vital to the service we deliver those 8 million customers, and we think you’d love it.

EVERYTHING YOU NEED TO KNOW

Which is why we are excited to announce a new opportunity to join our team as a Metering Transformation and DataManager in Derby.

This role leads the design and implementation of projects and continuous improvement activities that support Severn Trent’s strategic ambitions and delivers defined outcomes for our customers, ensuing governance is applied to each stage of the project lifecycle.

You will be responsible for the translation of Metering data activity and change plans to a wider colleague audience, with outcome focused deliverables and benefits linked to business objectives.

You will be accountable for maximising the capability and current functionality of the Temetra system, including stakeholder management and identifying opportunities to improve process, data and customer satisfaction. Aswell as the delivery of all Metering data, reports and insights, identifying improvement opportunities and influencing stakeholders to support and improve the Commercial Data Service standards and internal and external customer engagement and satisfaction.

Central to this role will be leading and developing a team of Data Analysts to deliver quality, accurate and insightful data, asset tracking and management, with strong focus on maximising system capability.

Some Other Key Accountabilities of the role include:

• Drive continuous improvement through the Metering team’s data including, but not limited to, BI reporting, enhanced use of Temetra system functionality, increased in-sourcing of meter maintenance activity and value-added work to support company ODI’s.
• Build a strong relationship with Temetra, our Meter Reading system including stakeholder management with internal teams.
• Build strong and challenging relationships between Metering and other ST functions including WMU, CDS, Metering contract, Green Recovery etc
• Identify opportunities for process improvement and/or the introduction of value-add services within the metering journey – introduce and embed these.
• Be directly responsible / accountable for delivery of assigned projects and work-streams through the pre-defined project life cycle in line with Delivery Management Office standards, ensuring key activities are planned and lessons learned captured.

WHAT YOU’LL BRING TO THE ROLE

We are looking for someone with highly developed analytical and problem-solving skills With Proven experience in leadership, skills in influencing and building strong relationships quickly with both internal and external stakeholders.

You will need the ability to draw sound conclusions and make suitable recommendations from data analytics/diagnostics and write compelling business cases. Competent in building project, training and business readiness plans and tracking of benefit realisation and budget expenditure.

It is crucial you have a demonstrable track record of working with cross-functional stakeholders to be able to implement scalable, efficient change programmes. Competent in building project, training and business readiness plans and tracking of benefit realisation and budget expenditure.

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The right skills and experience are important. But if you have the right character, positivity and a caring attitude, we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme of up to £2,250
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Private medical cover, life assurance, income protection and personal accident cover
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHAT’S NEXT

We can’t wait to hear from you.

If your curiosity has been piqued and you're wanting to find out even more, search#LifeAtSevernTrenton social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!