Business Change Manager

Vallum Associates; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK energy company is seeking an experienced Business Change Manager to lead change in their IT Service Management transformation programme. This hybrid role requires travel to London twice a week, focusing on delivering successful change and stakeholder engagement. The ideal candidate will have experience in the energy sector and a strong background in ITSM. Apply now for immediate consideration.

Qualifications

• Experience in the UK energy industry is essential.
• Proven track record in delivering organisational change in complex environments.
• Strong background in ITSM or ServiceNow transformation.

Responsibilities

• Lead delivery of the change management strategy for ITSM transformation.
• Conduct change impact assessments and manage stakeholder engagement.
• Develop and implement change and training plans.

Skills

Experience in the UK energy industry

Organisational change delivery

ITSM / ServiceNow knowledge

Stakeholder management

Change impact analysis

Communication skills

Job description

Job description

Hybrid, UK-based - travel to London 2 days a week

Inside IR35 Contract role

About the Role

We’re looking for an experienced Business Change Manager to lead organisational change for a major IT Service Management (ITSM) transformation programme at a leading UK energy company.

You’ll drive adoption of a new service management processes, ensuring successful change delivery across the business and supplier network.

This is a hands-on role where you’ll shape the change plan, engage key stakeholders, and guide teams through delivery and adoption.

What You’ll Do

• Lead delivery of the change management strategy for ITSM transformation.
• Conduct change impact assessments and manage stakeholder engagement.
• Develop and implement change, communication, and training plans.
• Support rollout of ServiceNow tools and “to-be” processes.
• Track readiness, adoption, and success metrics, reporting progress to leadership.
• Oversee Early Life Support and post-implementation reviews.

About You

• You will have experience in the UK energy industry
• Proven experience delivering organisational change in complex environments.
• Strong background in ITSM / ServiceNow or similar transformation programmes.
• Excellent communicator and stakeholder manager.
• Skilled in change impact analysis, communication, and training delivery.

If this sounds like an opportunity you are interested in, apply now for an immediate review!