Business Change and Process Improvement Manager

Trades Workforce Solutions; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A specialist Tour Operator in the UK is seeking a Business Change and Process Improvement Manager to optimize business processes and manage technical projects. The ideal candidate will have strong project management skills and experience in Travel Reservations platforms. You will work closely with the senior leadership team to align technology with organizational goals, ensuring smooth operations and identifying areas for efficiency improvements.

Qualifications

• Experience in Travel Reservations/Travel Platforms essential.
• Strong communications skills and a depth of knowledge in Travel Systems.
• Proven project management skills required for IT systems projects.

Responsibilities

• Optimize business processes and manage technical projects.
• Work with 3rd party suppliers for reservations and ticketing systems.
• Identify opportunities for improvements in existing workflows.

Skills

Project Management

Business Process Management

Business Improvement

Systems Management

Job description

Overview

Job title: Business Change and Process Improvement Manager

Skills: Project Management Reservations Platforms Business Process Management Business Improvement Systems

Salary type: Annual

Salary: Negotiable

Location: Hybrid

Job ID: 36713

Role Description

We are seeking an experienced, detail-oriented Systems Manager to optimize business processes, manage technical projects, and guide a skilled systems team. This role is pivotal in aligning technology systems with organisational goals while ensuring smooth operations.

This role will manage the Systems, working with 3 rd party suppliers to ensure the Travel Reservations and Ticketing Systems continue to drive best practice across the Operations, Sales and customer support teams.

A key focus on Business Process Management, identifying opportunities for improvements, evaluating existing workflows and recommend areas to drive efficiency and performance.

Strong project management skills required to lead end-to-end planning, execution and delivery of IT systems projects.

A great role to be a key part of the company’s vision for growth, for a highly regarded specialist Tour Operator.

Experience of Travel Reservations/Travel Platforms essential.

A problem solver, with an inquisitive mind, passionate about Systems and future Tech. Working closely with the SLT, strong communications skills, and a depth of knowledge gained in Travel Systems/Operations/Sales.

A brand with a clear purpose and values, customer centric and a strong heritage.