Business Change Analyst

Portsmouth-Water; Havant; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Holidays 25 days

Pension up to 15%

Non-contractual bonus up to 6%

Enhanced family leave

Social events

Life assurance 4x salary

Wellbeing support

Employee discounts

Cycle to work

Job summary

Portsmouth Water is seeking a Business Change Analyst on a 12 month fixed‑term contract to drive change across the organisation as new systems and processes are introduced. You will gather requirements, map processes, and create user stories and acceptance criteria working with Product Owners and stakeholders.

You will lead workshops, assess impacts and readiness, and support training and adoption activities to ensure successful delivery and benefits realisation.

Qualifications

• Proven track record in facilitating workshops with diverse stakeholders.
• Excellent written and verbal communication.
• Able to adapt to changing priorities and environments.
• Translate stakeholder needs into clear change management plans.
• Analytical mindset to identify impacts and training needs.

Responsibilities

• Conduct stakeholder interviews/workshops to map future processes and impacts.
• Assess readiness, risks, dependencies and interventions.
• Develop detailed change impact assessments with organisational leaders.
• Collaborate with cross‑functional teams on readiness plans.
• Support creation of tools and learning moments to strengthen change capability.

Skills

Facilitation

Communication

Adaptability

Stakeholder mgmt

Analytical thinking

Independent work

Attention to detail

Business Change

Requirements gathering

Presentation

As‑Is / To‑Be maps

Job description

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.

Portsmouth Water is entering an exciting period of change, and we’re looking for a Business Change Analyst on a 12 month FTC to help make that transformation land smoothly across the organisation. You’ll develop change impact assessments, guide business readiness, and support teams as new systems, processes and regulatory requirements are introduced. Working closely with stakeholders, you’ll collaborate to assess risks, shape change plans, and support training and adoption. You’ll also work alongside our Product Owners to gather requirements, map processes, and create user stories and acceptance criteria when needed.

What will you be doing?

Key Responsibilities

• Conduct interviews and workshops with stakeholders to gather and analyse information on future processes and identify potential impacts/training needs
• Assess change impacts (on people, structures, processes and systems) and readiness, identifying risks, dependencies, and required interventions
• Develop detailed and supportive change impact assessments working in collaboration with leaders across the organisation
• Collaborate with cross-functional teams to develop effective readiness plans
• Work with the Training Lead to support creation of practical tools, interventions, and learning moments that help people adapt to (and embrace) change, with the aim of strengthening change capability
• Hold regular readiness planning review sessions with impacted business owners
• Provide guidance and support to project teams and stakeholders throughout the change process and training
• Participate in post-implementation reviews and identify areas for improvement
• Organise and facilitate stakeholder workshops, interviews, and requirement-gathering sessions
• Document business, functional and non-functional requirements
• Create user stories, acceptance criteria, and work tickets for delivery teams

What do you need?

Skills, Qualifications & Competencies

• Strong facilitation skills – able to run workshops with diverse stakeholders
• Excellent communication and documentation abilities
• Adaptability: Being flexible and open to change
• Ability to convert stakeholder needs into clear change management plans
• Thoughtful thinking: Analysing situations to identify impacts and training in order to make informed decisions
• Ability to work independently, manage multiple priorities, and support steady progress
• Strong attention to detail with ability to see the bigger picture
• Proven experience in Business Change processes and training, with a track record of successful process delivery
• Proven ability to lead stakeholder requirement gathering sessions
• Proficient in presentation and facilitation, with the ability to convey complex information clearly and effectively
• Ability to develop “as is” and “to be” business process maps

If you are successful for the role, you will be required to undergo Baseline Personnel Security Standard (BPSS) pre-employment checks that will include a basic disclosure check. Depending on the role, you may also be required to go through the national security vetting process for either a CTC or SC clearance check. Any offer of employment is conditional upon completion and receipt of satisfactory checks.

We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.

Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.

What can Portsmouth Water offer you?

At Portsmouth Water, we believe in rewarding our people. Here’s just a taste of what’s waiting for you when you join the team:

Holidays Made Better Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.

A Pension That Works for You We’ll help secure your future with a generous pension scheme, contributing up to 15% – because your tomorrow matters as much as your today.

Performance Pays Off You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance – because when we succeed together, you should benefit too.

Family Comes First Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.

Social Events All expenses covered summer and winter social events

Peace of Mind, Always Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.

Comprehensive Wellbeing Support Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am–10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.

PW Perks – Treat Yourself! Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like:

• Electric Vehicle Scheme (after 1 year)

• Cycle to Work Scheme

• Health Cash Plan …and so much more!