Business Change Analyst

Capco (UK) Limited; City of Westminster; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary bonus

Competitive pension

Health insurance

Life insurance

Critical illness cover

Mental health support (CareFirst/Unmin

Aviva consultations

Flexible leave

Job summary

Capco is seeking a Business Analyst to join its Wealth & Asset Management practice in the UK. You will collaborate with business and technology stakeholders to translate complex requirements into practical solutions, supporting end-to-end change with Agile delivery and responsible AI practices.

You will analyse processes and customer journeys, identify automation opportunities and help run workshops, UAT and implementation. Senior candidates may lead BA teams and contribute to project planning.

Qualifications

• Experience as a Business Analyst in Financial Services or Wealth & Asset Management
• Strong ability to gather requirements and translate them into functional specs
• Proven skill in mapping processes and customer journeys and producing user stories
• Familiarity with Agile delivery and collaboration with business and tech teams
• Interest in using approved AI tools with human oversight and responsible AI practices

Responsibilities

• Gather, analyse and document requirements; facilitate workshops; produce functional specs and user stories
• Analyse and improve processes and customer journeys for efficiency and automation
• Support end-to-end change initiatives from business case through UAT and implementation
• Collaborate with cross-functional teams and external partners using Agile methodologies
• Interpret complex information and provide actionable recommendations with AI-assisted analysis and human validation
• Leverage Wealth & Asset Management knowledge to support projects from start to finish
• Engage stakeholders across technical and non-technical teams with clear communication

Skills

Business analysis

Agile delivery

Stakeholder engagement

Workshop facilitation

Requirements gathering

Process mapping

User stories

AI tools awareness

Job description

Join Capco's Wealth & Asset Management practice as a Business Analyst, working with leading financial institutions to deliver strategic transformation programmes and meaningful business change. You will collaborate with business and technology stakeholders to improve processes, enhance customer journeys and translate complex business requirements into practical solutions. Working across multiple levels of seniority, you will support end-to-end change initiatives, combining business analysis expertise with Agile delivery methodologies and a collaborative consulting approach. You will also explore approved AI tools and AI-enabled workflows to enhance analysis, improve productivity and support better decision-making, while maintaining human oversight and responsible AI practices. What You'll Do

• Partner with business and technology stakeholders to gather, analyse and document requirements, facilitate workshops and produce functional specifications and user stories.
• Analyse and improve business processes and customer journeys, identifying opportunities for efficiency, automation and responsible AI-enabled working.
• Support end-to-end change initiatives, from business case development through to test planning, User Acceptance Testing (UAT) and implementation.
• Collaborate with cross-functional teams, external partners and client stakeholders to deliver change using Agile and other appropriate project methodologies.
• Interpret complex information, reconcile discrepancies and develop actionable recommendations, using approved AI-assisted analysis where appropriate, with human validation of outputs.
• Experience as a Business Analyst within Financial Services, with essential knowledge of Wealth & Asset Management products, processes and operating models.
• Experience in requirements gathering, process mapping, process re‑engineering, customer journey analysis and producing functional specifications and user stories.
• Understanding of change management and project delivery methodologies, including Agile, with experience supporting projects from business case through to testing and implementation.
• Effective stakeholder engagement, communication and workshop facilitation skills, with the ability to collaborate across technical and non-technical teams.
• Analytical thinking, problem-solving capabilities and an interest in using approved AI tools and automation to improve analysis, with appropriate judgement and responsible AI practices.
• For senior-level candidates, experience supporting or managing Business Analyst teams and contributing to project planning.

Bonus Points For

• Experience delivering transformation programmes within Wealth Management, Asset Management or investment platforms.
• Knowledge of digital transformation, operating model change and business process optimisation in regulated financial services.
• Experience working with Agile delivery teams, Product Owners, technology specialists and third-party providers.
• Exposure to AI-enabled business analysis, intelligent automation or emerging AI capabilities, including governance and review.

Why Join Capco

• Deliver high-impact technology and business transformation solutions for leading financial institutions.
• Work in a collaborative, flat and entrepreneurial consulting culture.
• Access continuous learning, training and industry certifications.
• Be part of a team shaping the future of digital financial services.
• Help shape the future of digital transformation across Financial Services and Energy., We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day.

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations and in-house first aiders.
• Family-Friendly: Maternity, adoption and shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.
• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
• Continuous Learning: Your growth, your way - minimum 40 hours of training annually. Take your pick: workshops, certifications and e-learning. A Business Coach is also assigned from Day One, providing one-on-one guidance to support your goals and accelerate your development.
• Healthcare Access: Convenient online GP services.
• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work and dental insurance.

Inclusion at Capco

We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we'll be happy to help.