Business Centre Manager - Leeds

Flexspace is the UK’s leading provider of flexible workspace for small to medium businesses. We are seeking a Centre Manager for our Leeds site, with regular weekly travel to two other local sites. This role is ideal for a self-starter who values autonomy and enjoys building relationships with clients and colleagues. You will be provided with comprehensive induction and on-the-job training. Experience in property is not essential; determination, willingness to learn, and strong communication skills are key.

This is a full-time role, 39 hours per week.

Key Responsibilities

1. Profitability
   • Conduct viewings within 48 hours upon request.
   • Coordinate with Marketing to advertise vacancies and handle inquiries.
   • Manage resources to meet sales, occupancy, and profitability targets.
   • Maintain quality customer service standards among staff.
   • Ensure vacant units are ready for viewing and occupancy.
   • Work with credit control to chase debts.
   • Engage with customers to retain tenants and identify opportunities.
   • Minimize controllable expenses and wastage.
2. Ownership
   • Coordinate with Facilities for supplies and maintenance.
   • Implement Health & Safety policies.
   • Identify site repairs, maintenance, landscaping, or estate management needs.
   • Conduct high-level Health & Safety reviews to identify hazards.
3. People
   • Build good working relationships with colleagues.
   • Communicate respectfully across the organization.
   • Improve processes and understand others' priorities.
4. Process
   • Ensure occupancy records and documentation are accurate.
   • Adhere to company policies and procedures.
   • Stay informed on industry trends and local activity.
   • Manage monthly invoicing, dispatch, and revenue collection.
   • Collaborate with HQ for forecasting and budgeting.
   • Keep CRM system updated with potential leads.

Skills, Knowledge, and Expertise

• Experience in property or facilities management (preferred but not essential).
• Valid driving license and access to a vehicle.
• Strong time management and multitasking skills.
• Excellent verbal and written communication skills.
• Interpersonal and presentation skills.
• Proficiency in MS Office and systems literacy.

We offer an annual performance-based bonus, 25 days of leave plus bank holidays, flexible working hours, and health benefits including an employee assistance program, 24-hour GP line, dental and optical support, and retailer discounts.

Flexspace operates over 50 sites across the UK, providing workshops, offices, storage, and flexible business units.