Business Centre Coordinator

OLYMPUS EUROPA SE & CO. KG; Southend-on-Sea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in medical technology seeks a Business Centre Coordinator to manage customer orders and inquiries, ensuring satisfaction and compliance with regulations. Ideal candidates will possess a minimum of 3 GCSEs, a background in customer service, and skills in Microsoft Excel, with a preference for SAP knowledge. The role offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Generous annual leave

Private medical cover

Pension scheme

Annual health check

Employee Assistance Program

Subsidised staff restaurant

Free parking

Discounts on gym and wellness memberships

Qualifications

• Minimum 3 GCSE passes at grade C or above required.
• At least 1 year experience in a customer-facing environment essential.
• Basic understanding of Microsoft Excel and knowledge of SAP preferred.

Responsibilities

• Manage customer order books and inquiries.
• Ensure compliance with Health, Safety, and Environmental standards.
• Conduct monthly video calls with key customers.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

Minimum 3 GCSE passes at grade C or above

Tools

Microsoft Excel

SAP

Job description

Business Centre Coordinator

KeyMed (Medical & Industrial Equipment) Ltd. (OKM) | Manufacturing (KeyMed)

A global leader in the medical device and technology industry, Olympus has been dedicated for over 100 years to making people's lives healthier, safer, and more fulfilling. Our products and solutions assist in diagnosing, preventing, and treating illnesses, advancing scientific research, and ensuring safety.

Olympus UK & Ireland (UI) is one of the largest and most profitable regions in EMEA. As both a Legal Manufacturer and Sales Center, we employ nearly 1,000 passionate professionals who develop and advance medical technologies, supporting both public (NHS/HSE) and private healthcare customers across the region.

Our work is guided by our Core Values: Patient Focus, Integrity, Innovation, Impact, and Empathy. We are seeking a Business Centre Coordinator to manage customer order books and inquiries, ensuring customer satisfaction and effective liaison with internal departments for order and exceptions management.

Key Result Areas:

• Satisfactory assessment via customer feedback, scorecards, and departmental targets
• Successful completion of mandatory training
• Compliance with Health & Safety & Environmental procedures

Your Responsibilities

• Implement and adhere to all applicable regulatory and quality requirements as per KeyMed policies
• Ensure compliance with Health, Safety, and Environmental standards
• Communicate effectively with customers and internal departments
• Conduct monthly video calls with key customers
• Enter orders and maintain customer backorders
• Coordinate daily shipping schedules
• Manage returns and credits
• Record and resolve customer dissatisfactions
• Participate in daily operations meetings
• Monitor and report on delivery performance KPIs
• Engage in Continuous Improvement activities
• Provide holiday cover and team support
• Undertake any other duties as required by business needs

Minimum 3 GCSE passes at grade C or above - essential

Minimum 1-year experience in a customer-facing environment - essential

Basic understanding of Microsoft Excel

Knowledge of SAP (preferable)

Ability to work positively in a small team

Core Values:

• Patient Focus: We put patients at the heart of everything
• Integrity: We do the right thing
• Innovation: We seek new ways to improve
• Impact: We take accountability and deliver results
• Empathy: We care for one another and collaborate

Additional benefits include a competitive salary, generous annual leave, private medical cover, pension scheme, annual health check, Employee Assistance Program, subsidised staff restaurant, free parking, and discounts on gym and wellness memberships.

Further Information:

We value diverse perspectives and encourage all candidates to apply regardless of gender, nationality, ethnicity, religion, age, disability, sexual orientation, marital status, or other conditions.