Business Center Manager

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the innovation sector is seeking a Location Manager to oversee operations in a dynamic coworking hub. This role involves nurturing business communities, ensuring operational efficiency, and supporting entrepreneurs. The ideal candidate will bring strong leadership skills and a passion for innovation, contributing to creating an inspiring space for businesses to thrive. With a focus on community engagement and a motivating workspace, this position offers an exciting opportunity for those looking to drive entrepreneurial growth.

Qualifications

• Proven ability to lead teams and deliver results in fast-paced, service-driven environments.
• Strong communication, organisation, and relationship-building skills.
• Experience with innovation programmes or community development.

Responsibilities

• Lead day-to-day operations while fostering a collaborative environment.
• Build and grow a community of entrepreneurs and innovators.
• Ensure smooth running of the site and manage financial processes.

Skills

Commercial acumen

Entrepreneurship

Leadership

Communication

Relationship-building

Organisational skills

Education

Experience in innovation hubs or flexible work environments

Tools

CRM systems

Xero

OfficeRnD

Job description

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Are you passionate about innovation, startups, and creating vibrant business communities?

As Location Manager, you’ll be at the heart of a dynamic innovation space part coworking hub, part business support ecosystem. You’ll lead the day-to-day operations while playing a key role in nurturing a collaborative environment for startups, scaleups, and growing SMEs. This is an exciting opportunity to shape a space where entrepreneurship and creativity thrive, and to connect ambitious businesses with the tools, people, and networks they need to grow.

Your role will combine strategic leadership, community engagement, sales, and operational oversight. You’ll help position the location as a go-to destination for forward-thinking founders and organisations looking to innovate and scale.

Key Responsibilities:

Innovation & Community Development

• Build and grow a strong community of entrepreneurs, creators, and innovators.
• Leverage networks to attract ambitious businesses into the space and workshops.
• Partner with innovation and business support programmes to add value to the member experience.
• Support the delivery of events and initiatives that inspire connection, collaboration, and knowledge-sharing.
• Champion a culture of innovation and curiosity within the workspace and beyond.
• Drive occupancy through active lead generation, pipeline management, and member retention.
• Conduct tours and onboarding, negotiate deals, and maintain excellent client relationships.
• Represent the location at networking events and engage with the broader business ecosystem to increase awareness.

Operations & Facilities Management

• Ensure the smooth running of the site, from facilities and building management to process optimisation and service delivery.
• Maintain full Health & Safety compliance and liaise with contractors and suppliers as needed.
• Manage billing cycles, budgets, and reporting, ensuring all financial processes are efficient and accurate.

Member Experience

• Deliver a high-quality, engaging member journey from onboarding to ongoing support.
• Collaborate with events and marketing teams to curate an exciting calendar of activities for members.
• Work closely with internal teams to align services with the evolving needs of the community.
• Lead a small, motivated team with a collaborative, purpose-driven approach.
• Support team members through regular 1:1s, personal development plans, and performance reviews.
• Foster a strong service culture and ensure the team is aligned on delivering an exceptional member experience.

What Success Looks Like:

• High levels of occupancy and strong retention across all membership types
• Growth in awareness and reputation as a space for innovation
• A thriving, engaged member community
• Efficient, well-managed day-to-day operations
• Motivated, high-performing team

About You:

You bring:

• Strong commercial acumen with the ability to balance sales, service, and operations
• A passion for entrepreneurship, innovation, and helping businesses grow
• Proven ability to lead teams and deliver results in fast-paced, service-driven environments
• Excellent communication, organisation, and relationship-building skills
• Experience in innovation hubs, flexible workspaces, accelerators, or creative/tech environments
• Existing networks within startup or innovation ecosystems
• Experience with innovation programmes, prototyping spaces, or community development
• Familiarity with CRM systems, Xero, OfficeRnD, or similar tools

Plus X Innovation knows inclusive and diverse teams are strong teams. We support and encourage diversity to unlock potential and drive further innovation. We believe in equal opportunities and are committed to a fair and accessible recruitment process. If you have any questions or require any assistance during the application or interview process, please contact Harriett: [emailprotected]