Business Banking Specialist

TN United Kingdom; Cardiff; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative bank is seeking business specialists to support SME customers with dedicated service and accountability for sales and operational delivery. This hybrid role involves engaging with businesses, conducting risk assessments, and enhancing customer relationships. Join a forward-thinking company that values teamwork and customer satisfaction, and help shape the future of banking for SMEs. If you are passionate about understanding and supporting businesses, this is the perfect opportunity to make a significant impact in a rapidly evolving financial landscape.

Benefits

Holiday Entitlement

Pension Schemes

Insurance

Medical Benefits

Employee Perks

Qualifications

• Experience in Business/Corporate Banking or Financial Services.
• Strong teamwork skills and dedication to customer service.

Responsibilities

• Enhancing relationships by delivering solutions that meet customer needs.
• Conducting face-to-face meetings with Business Banking clients.
• Supporting onboarding processes for new and existing clients.

Skills

Business/Corporate Banking Experience

Stakeholder Communication

Customer Service

Risk Assessment

Team Collaboration

Job description

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Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

Working hours and office requirements:

This is a hybrid role with a requirement to travel to the base office and other Starling offices, as well as customer premises and other relevant business locations when necessary. The SME team will be available to support Monday to Friday - 8am to 8.30pm, and Saturday and Sunday (8am to 6pm). We will operate an on-call model for emergencies outside of these hours and during Bank Holidays.

About the role:

Since its founding in 2014, Starling Bank has grown to over 3 million customers, including nearly 500,000 SME customers. We have processed over £9bn in deposits and hold nearly £4bn in assets. We are ranked number 1 for customer satisfaction in the UK and aim to continue disrupting the market with our innovative banking services. Our free Business Banking proposition is market-leading.

We are expanding our digital services to UK SMEs to provide a revolutionary banking experience. We need a team of business specialists to support our SME customers by providing dedicated customer service with accountability for sales, service, risk, and operational delivery. This role involves both external and internal stakeholder engagement.

Applications for this role will close on Friday, 9th May at 5pm.

Key activities will include:

• Business verification: engaging with newly onboarded businesses and those updating their KYB or KYC information or changing ownership. Understanding the business and contributing to risk assessments. Ensuring Starling’s KYB is current and decisions align with our risk appetite.
• Applying understanding of Starling’s risk appetite in reviews, identifying new scenarios requiring review or challenge, and supporting policy changes to better serve customers.
• Supporting payment reviews, which are time-critical and crucial for customer trust. Assisting in risk assessments and checks to balance customer outcomes with regulatory compliance.
• Providing additional support to customers when needed, exceeding digital-first expectations, and working with the team to develop new solutions.
• Assisting colleagues with referrals involving investment payments and business closures, including customer calls and analysis of supporting information.
• Gaining insights into customer trends and behaviors to inform feedback and improve our services.
• Building a strong KBI network through regional events, raising brand awareness, and establishing key external relationships.

Responsibilities:

• Enhancing relationships by delivering solutions, products, and services that meet customer needs.
• Conducting face-to-face meetings with Business Banking clients.
• Seeking new opportunities and nurturing existing relationships to grow business.
• Performing proactive risk assessments and customer due diligence.
• Supporting onboarding processes for new and existing clients.
• Providing end-to-end customer support and resolving complex queries.
• Managing customer inquiries within agreed timescales, ensuring positive outcomes and effective feedback handling.
• Becoming an SME business expert, understanding banking, Starling products, and the fintech landscape.
• Understanding local business challenges and potential solutions, acting as a subject matter expert.
• Being aware of macroeconomic factors and the competitive landscape impacting businesses.
• Acting as a brand ambassador and developing Starling’s profile in the community.

Requirements:

• Experience in Business/Corporate Banking or Financial Services.
• Confident communication with key stakeholders, aiming to improve banking experiences.
• Supportive attitude to offering excellent service to SMEs and helping them grow.
• Dedication to improving our proposition through teamwork and collaboration.
• Passion for understanding and supporting businesses.
• Strong teamwork skills, working closely with colleagues and the wider bank.
• Additional benefits include holiday entitlement, pension schemes, insurance, medical benefits, and various employee perks.