Business Banking Product Manager

Starling Bank; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A modern financial institution in London is seeking a Business Banking Product Manager to design and improve banking products for small business customers. This role involves cross-functional collaboration and strategic development to ensure compliance and customer satisfaction. Ideal candidates will have significant experience in banking or fintech product management, focusing on SME needs. Competitive benefits and a dynamic work culture are offered.

Benefits

25 days holiday

Extra day off for your birthday

Annual leave purchase options

Paid volunteering time

Life insurance at 4x salary

Private Medical Insurance

Cycle to Work scheme

Gym partnerships

Qualifications

• Demonstrable expertise in product management or delivery within banking or fintech.
• Track record of creating sustainable banking products.
• Proven experience managing cross-functional projects.

Responsibilities

• Design and implement Business Banking products for SMEs.
• Conduct market research to identify gaps in product offerings.
• Collaborate with internal stakeholders to deliver banking solutions.

Skills

Product management

Understanding of SME customer needs

Communication skills

Analytical skills

Job description

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Business Banking Product Manager, London

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Client:

Starling Bank

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

07db6eba21dc

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Hello, we’re Starling. We built a new kind of bank because we knew technology had thepower to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

We're seeking a dynamic and results-driven Business Banking Product Manager to support the design, delivery, and continuous improvement of Business Banking products tailored to the needs of solepreneurs, micropreneurs, and small-to-medium enterprises (SMEs). This is a highly collaborative, individual contributor role that requires an exceptional ability to matrix manage resources across technology, product, 2nd line risk, operations, and compliance functions. You will be part of a broader Banking product team and work closely with propositions leads and banking product owners.

This role is central to Starling Bank's mission to empower small business owners with agile, user-centric, and compliant banking products. You will be pivotal in ensuring Starling Bank maintains its market-leading position in providing innovative and effective Business Banking products for our SME customers.

Key Responsibilities include:

• Strategic Development:
• Design and implement Business Banking products that align with the needs of SME customers, ensuring they are competitive, compliant, and aligned with Starling Bank’s overall SME strategy
• Conduct market research and analyse customer insights to identify gaps in the existing product suite and drive enhancements
• Work cross-functionally with technology, product, risk, compliance, and operations teams to ensure the successful delivery of new Business Banking products and initiatives
• Foster deep partnerships with internal stakeholders to influence decision-making and achieve shared objectives
• Regulatory Compliance & Risk Management:
• Partner with 2nd line risk and compliance teams to ensure Business Banking products meet regulatory requirements and align with Starling’s risk appetite
• Proactively identify potential risks and develop mitigation strategies
• Operational Excellence:
• Collaborate with operations teams to ensure seamless customer experiences across Business Banking products
• Monitor operational performance and customer feedback, driving continuous improvement initiatives
• Customer Advocacy:
• Act as the voice of the customer within the business, ensuring Business Banking solutions are simple, accessible, and valuable for solepreneurs, micropreneurs, and SMEs
• Partner with marketing and customer support teams to effectively promote Business Banking solutions and educate customers on their benefits
• Performance Measurement:
• Define success metrics for Business Banking products, tracking performance against key indicators such as adoption rates, stickiness, and profitability
• Provide regular reporting and insights to senior leadership, contributing to strategic planning

Requirements

Experience:

• Demonstrable expertise in product management or product delivery within banking or fintech, with a expert focus on SME customers
• Has a track record of creating sustainable banking products and has the ‘trading mentality’ to build a sustainable, profitable business whilst meeting all customer needs
• Proven track record of managing cross-functional projects or matrix managing resources in a complex organisational environment

Skills:

• Good understanding of SME customer needs
• Deep knowledge of banking regulations and compliance requirements
• Excellent communication, collaboration, and stakeholder management skills
• Analytical mindset with the ability to interpret data and make informed decisions

Attributes:

• Customer-focused, with a passion for improving financial outcomes for Business Customers
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment
• Growth-minded, results-oriented and innovative, with a commitment to delivering high-quality solutions
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch ’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.