Business Apprentice (Customer Service Representative in Customer Service Team)

Getting In Limited; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity awaits as a Business Apprentice in a dynamic customer service team. This role involves processing orders, managing customer complaints, and ensuring satisfaction through effective communication. You'll gain invaluable experience working with a leading Life Science company renowned for its commitment to innovation and sustainability. The apprenticeship offers a blend of in-person and self-study training, preparing you for a successful career in business administration. If you're eager to learn and develop your skills in a supportive environment, this position is perfect for you!

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and problem-solving abilities are crucial.

Responsibilities

• Process orders accurately and resolve customer complaints.
• Collaborate with stakeholders to ensure customer satisfaction.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem-solving skills

Administrative skills

Logical thinking

Team working

Multi-tasking

Work independently

Confidentiality

Time Management

Integrity

Education

Business Administrator Level 3 Standard

Job description

Job Title: Business Apprentice (Customer Service Representative in Customer Service Team)

Apply From: 07/02/2025

Learning Provider

Delivered by WEST BERKSHIRE TRAINING CONSORTIUM

Employer

BAYER PUBLIC LIMITED COMPANY

Vacancy Description

This apprentice will process orders in a timely manner, follow up and resolve potential order-related issues, act as a major point of contact for customer complaints, and escalate any problems. They are responsible for managing complaints, customer credit and debit memos, and returns from customers.

Customer Service Tasks and Responsibilities:

• Processing orders accurately and in a timely manner
• Appropriately communicate with internal and external customers and/or business on order status and inform if needed on any out-of-stock situations or cancellations
• Create, review, and approve credit and debit memo requests in line with authorisation limit
• Daily monitoring of all order issues through to resolution using all available reports
• Collaborate with relevant stakeholders as appropriate and communicate with customers to ensure customer satisfaction
• Timely resolution of customer queries, claims, complaints, and returns
• Receive customer telephone calls and answer any queries or transfer to appropriate teams

Key Details

Vacancy Title: Business Apprentice (Customer Service Representative in Customer Service Team)

Employer Description

Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of healthcare and agriculture. With our innovative and sustainable products, we are contributing to finding solutions to some of the major challenges of our time. We bring together our people, partners, and customers, placing innovation, sustainability, and digital transformation at the heart of everything we do. Our products and solutions help us to deliver our vision of 'health for all, hunger for none'.

Vacancy Location

400 South Oak Way RG2 6AD

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000299124

Key Dates

Apply From: 07/02/2025

Closing Date For Applications: 2025-03-07 23:59:59

Interview Begin From: TBD

Possible Start Date: 2025-09-15 00:00:00

Training

Training to be Provided

• The apprentice will work towards the Business Administrator Level 3 Standard.
• Training is blended - a combination of in-person group training at WBTC one day a month, guided self-study, and 1-1 training and review meetings.

Learning Provider

WEST BERKSHIRE TRAINING CONSORTIUM

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem-solving skills
• Administrative skills
• Logical thinking
• Team working
• Multi-tasking
• Work independently
• Confidentiality
• Time Management
• Integrity

Apply Now