Business Applications Support Administrator

Howden Group Holdings; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance firm in Milton Keynes is seeking a proactive Business Applications Support Administrator. You will ensure day-to-day operations run smoothly, tackle technical issues, and support market systems. The ideal candidate has experience in system support and great communication skills. Join us to help drive operational excellence in a collaborative environment.

Qualifications

• Relevant experience in business application support or systems administration.
• Basic understanding of the insurance industry is a plus.
• Familiarity with project management is advantageous.

Responsibilities

• Respond to urgent technical issues and service requests.
• Advise users on business applications.
• Prioritize incidents and requests.

Skills

Communication skills

Prior systems management

ITIL practices

Collaborative teamwork

Education

Qualifications in IT or Business Systems

Tools

Global XB

Salesforce

Job description

Overview

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We are looking for a proactive and diligent Business Applications Support Administrator to join our team in Milton Keynes.

Your involvement is vital in guaranteeing smooth day-to-day operations, addressing technical issues, and assisting in the creation of solutions that are in line with our strategic goals.

This role offers the opportunity to work closely with various groups, responding to urgent issues, leading projects, and supporting key market and broking systems.

What You’ll Be Doing

• Responding promptly to urgent technical issues and service requests

• Supporting and advising users on business applications

• Investigating, analyzing, and prioritizing incidents and requests

• Performing routine and ad-hoc system maintenance

• Handling assigned projects and contributing to team initiatives

• Providing management information and reporting to senior partners

• Supporting market systems and developing knowledge of broking platforms

• Assisting with user application testing for upgrades and patches

• Collaborating with internal teams and external partners to resolve issues

Who We’re Looking For

• Prior background in a role involving support or managing systems

• Familiarity with Global XB / Sector or Salesforce is a plus

• Basic understanding of the insurance industry and ITIL practices

• Good communication skills, both written and verbal

• Ability to manage workloads and prioritise tasks independently

• A collaborative teammate with excellent interpersonal skills

• Comfortable working in a fast-paced, dynamic environment

Qualifications

• Relevant experience in business application support or systems administration

• Qualifications in IT, Business Systems, or a related field are desirable

• Exposure to insurance systems or financial services is advantageous

What we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.