Business Application Support (Billericay - Central Support Office)

Hallmark Care Homes; Billericay; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care provider is seeking a Business Application Support representative to enhance their IT strategy and ensure efficient use of applications across their homes. The ideal candidate will have over 3 years of experience in IT support, strong problem-solving skills, and a passion for improving business processes. This position offers a supportive environment and opportunities for professional growth.

Benefits

Hallmark Rewards

Life Assurance

Pension Scheme

Optional Health Cash Plan

25 days annual leave

Industry-leading training and development opportunities

Qualifications

• 3+ years’ experience in an IT administrator/support function role.
• Strong knowledge of Care Planning systems desirable but not essential.
• Experience in application development and/or support.

Responsibilities

• Standardise SOPs for homes and CS applications.
• Application support including incident triage and resolution.
• Manage IT training for new inductions.

Skills

ITIL

Communication skills

Problem solving

Business analysis

Presentation skills

Tools

SharePoint

Job description

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Client:

Hallmark Care Homes

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Other

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EU work permit required:

Yes

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Job Reference:

4bcdc7955f84

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job details

Business Application Support - Central Support

Be part of something exceptional at Hallmark Luxury Care Homes.
We’re proud to be recognised as a leading provider of high-quality, relationship-centred care across England and Wales. As a family-run organisation, our values—big-hearted, inclusive, and committed to helping our teams thrive—guide everything we do.

To co-ordinate estates operations by managing requests, delivering procurement processes, and maintaining accurate asset tracking to support project success and financialintegrity.

What You'll Be Doing:

• Standardise SOPs (standard operating procedures) for each of the homes and CS applications / systems to ensure clear guidelines are in place to assist users and have one way of working
• Visiting and working with home teams members to ensure use of application
• Application support (incident triage, analysis, resolution and closure) and business support (working directly with team to address queries, provide reporting, perform risk assessments)
• Support IT strategy for strategic improvement initiatives
• Vendor management for 3rd party applications, which includes organising & participating in monthly service review meetings including agenda, minutes & tracking of action items
• Incident analysis and resolution which will require working with MSP and third-party vendors
• Manage IT training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platforms
• Produce and roll out training materials across the business with regards to basic IT skills, systems, though to Cyber Awareness Training and work closely with the Learning and Development Team.
• Proactively liaising and communicating to all stakeholders about notified changes and the impact
• Working with Stakeholders on the implementation of new initiatives and projects
• Work with Stakeholder on CAB (Change Authority Board) for changes to systems and the impact / risk changes may have
• Assist Management in setting budgets
• Support IT Manager with BAU activities

What we are looking for in you!

• ITIL would be a benefit to this role
• 3+ years’ experience in an IT administrator/support function role
• Self-starter who is detailed oriented, highly organised with strong problem solving, business analysis, communication and presentation skills
• Strong knowledge of Care Planning systems and their functionality is desirable but not essential
• Business, Technical, and Data Analysis skills
• Experience in application development and/or support
• Strong SharePoint skills would be an asset
• Contributing in a timely manner to procedures
• Delivering presentations to the senior management
• Worked closely with Senior IT and wider business stakeholders
• Application support, maintenance and implementation
• Review and analysis of business cases

Champion new projects and gather business requirements

• Contributing in a timely manner to procedures
• Delivering presentations to the senior management
• Worked closely with Senior IT and wider business stakeholders
• Application support, maintenance and implementation
• Review and analysis of business cases
• Champion new projects and gather business requirements

Why Join Hallmark?

We believe in putting our people first. You’ll be joining a team that is passionate, professional and proud of what they do. We are committed to supporting you in your personal and professional development.

• Hallmark Rewards – access to discounts, cashback and wellbeing resources
• Life Assurance
• Pension Scheme
• Optional Health Cash Plan
• 25 days annual leave + bank holidays
• Buy and Sell annual leave options (*up to 5 days)
• Industry-leading training and development opportunities
• Supportive team environment with a values-led culture
• A workplace that truly cares and champions your growth

Equal Opportunities Statement:
Hallmark Care Homes is proud to be an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marital or civil status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are also happy to discuss reasonable adjustments that may support you throughout the recruitment process.

Let’s shape the future of care together.