Business Application Support Analyst

REISS; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading retail company as a Business Applications Support Analyst, responsible for supporting and maintaining a variety of business applications and integrations. This role requires strong experience in retail IT systems, particularly with Microsoft Dynamics 365, and entails delivering exceptional support to business users while ensuring application integrity. You will engage in proactive monitoring to resolve issues swiftly and efficiently, ensuring high standards are maintained in line with the company policies.

Benefits

Competitive salary

Company pension

Company bonus scheme

Qualifications

• Experience supporting Microsoft Dynamics 365 essential.
• Strong technical skills and proficiency in Excel required.
• Experience with API integrations and SaaS solutions is crucial.

Responsibilities

• Provide proactive and reactive application support.
• Monitor application behavior and ensure data integrity.
• Deliver outstanding customer service for incident resolution.

Skills

Retail IT business systems support

Microsoft Dynamics 365

SaaS solutions

API integrations

Data handling

Excel

Verbal communication

Written communication

Job description

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As our Business Applications Support Analyst, you will be responsible for maintaining and supporting a range of business applications from small, bespoke solutions to large cross-function applications. You will support and maintain the integrations between applications, supporting with external third-party systems such as EDI and other integration methods.

This role requires flexibility to work in a varied shift pattern, with earlier starts, later finishes, and weekend work as agreed by a rota. Out of Hours ad-hoc work can be required.

Who you are

• Strong and current experience of working in retail IT business systems support with a good understanding of support considerations for a multi-channel highly integrated retail business.
• Proficiency in supporting Microsoft Dynamics 365 Business Central is essential.
• Prior knowledge and understanding of supporting Retail, Merchandising, Finance and Warehouse solutions is highly advantageous.
• Comfortable working as part of a team, utilising support methodologies and support management tools to provide exceptional business user support.
• Good all round technical knowledge, with strong Excel skills (including data manipulation) and good experience of using other Microsoft applications, including PowerPoint and Visio.
• Previous exposure to working with SaaS solutions, API integrations and data handling, manipulation and correction is essential.
• Exposure to Google Big Query and other data reporting systems is highly desirable.
• Very organised with strong attention to detail, and great verbal and written communication skills, meeting both technical and end user needs.

What you'll be doing

• Provide proactive and reactive support ensuring application behaviour is monitored, integration and data integrity are updated, current and correct and able to support the businesses needs.
• Complete daily checks and monitoring, investigating, and resolving any exceptional behavior in a timely manner or hand off to the relevant internal or external party.
• Be hands on, performing investigation and analysis to develop strong working knowledge of all Business Applications, data flows, business systems and task schedules.
• Own to resolution assigned support issues, and escalate incidents where a higher level of management input is required.
• Issues and restoration are to be managed through an ITIL process to ensure successful and timely resolution.
• Deliver outstanding customer service by responding to incidents promptly, always remaining courteous and professional.
• Delivery of newness of small change to support business growth (less than three days project work).
• Work to the existing standards and processes in place within Business Applications Support and IT policies.
• Ensure application support functions adhere to Reiss standards including change management, environmental and security controls, and testing strategies.

What we'll do for you

• Provide you with a competitive salary.
• Company pension.
• Company bonus scheme.
• Plus many more.

If you want to start your story at Reiss as our Business Applications Support Analyst, don't miss out - apply now!

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won't apply for a role unless they feel they meet all of the requirements listed. We want you to know that finding people who will add to our inspirational culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.