Business Application Support Analyst

Reiss; England; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and company bonus

Up to 65% employee discount

Access to exclusive sample sales

Enhanced parental leave policies

Electric Vehicle scheme

Cycle to Work programme

Season ticket travel loan

Further workplace benefits

Job summary

A leading retail company in the UK seeks a Business Application Support Analyst to maintain and support a range of applications. The ideal candidate will have experience in retail IT systems, strong technical skills, and excellent communication. The role offers competitive salary, employee discounts, and further workplace benefits. Apply now to contribute to a diverse and inclusive work environment.

Qualifications

• Experience in retail IT business systems support essential.
• Good understanding of multi-channel retail business.
• Strong attention to detail and communication skills.

Responsibilities

• Provide proactive and reactive support for applications.
• Complete daily checks and monitor application behavior.
• Perform investigation and resolution of support issues.

Skills

Retail IT business systems support

SaaS solutions and API integrations

Strong Excel skills

Power Automate skills

Power BI skills

Communication skills

Windows device experience

Job description

Join to apply for the Business Application Support Analyst role at Reiss.

As our Business Applications Support Analyst, you will be responsible for maintaining and supporting a range of business applications from small, bespoke solutions to large cross‑function applications. You will support and maintain the integrations between applications, supporting with external third‑party systems such as EDI and other integration methods.

This role requires flexibility to work in a varied shift pattern, with earlier starts, later finishes, and weekend work as agreed by a rota. Out of Hours ad‑hoc work can be required.

Who you are

• Current experience of working in retail IT business systems support with a good understanding of support considerations for a multi‑channel highly integrated retail business.
• Previous exposure to working with SaaS solutions, API integrations and data handling, manipulation and correction is essential.
• Good all‑round technical knowledge, with strong Excel skills (including data manipulation) and good experience of using other Microsoft applications.
• Power Automate and Power BI skills are desirable.
• Prior knowledge and understanding of supporting Retail, Merchandising, Finance and Warehouse solutions is highly advantageous.
• Comfortable working as part of a team, utilising support methodologies and support management tools to provide exceptional business user support.
• Proficiency in supporting Microsoft Dynamics 365 Business Central is highly desirable.
• Exposure to working with data warehouse such as Google Big Query and other data reporting systems is highly desirable.
• Ability to script is not essential but will be beneficial
• Very organised with strong attention to detail, and great verbal and written communication skills, meeting both technical and end user needs.
• Experienced using Windows devices in the workplace

What you’ll be doing

• Provide proactive and reactive support ensuring application behaviour is monitored, integration and data integrity are updated, current and correct and able to support the businesses needs.
• Complete daily checks and monitoring, investigating, and resolving any exceptional behaviour in a timely manner or hand off to the relevant internal or external party.
• Be hands on, performing investigation and analysis to develop strong working knowledge of all Business Applications, data flows, business systems and task schedules.
• Own to resolution assigned support issues, and elevate incidents where a higher level of management input is required.
• Issues and restoration are to be managed through an ITIL process to ensure successful and timely resolution.
• Deliver outstanding customer service by responding to incidents promptly, always remaining courteous and professional.
• Delivery of newness of small change to support business growth (less than three days project work).
• Work to the existing standards and processes in place within Business Applications Support and IT policies.
• Ensure application support functions adhere to Reiss standards including change management, environmental and security controls, and testing strategies.

What we’ll do for you

• Competitive salary and company bonus.
• Up to 65% employee discount.
• Access to exclusive sample sales.
• Enhanced parental leave policies.
• Electric Vehicle scheme via Octopus Energy.
• Cycle to Work programme.
• Season ticket travel loan.
• Plus further workplace benefits.

If you want to start your story at Reiss as our Business Applications Support Analyst, don’t miss out - apply now!

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.

We know that some people won’t apply for a role unless they feel they meet all of the requirements listed. We want you to know that finding people who will add to our inspirational culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.