Business Application Manager

Arthur; London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A global insurer is seeking a Business Application Manager in London to support a new internal system for sales tracking and account management. This foundational hire will lead the support rollout and work closely with brokers and internal users, making it a pivotal role in shaping the future of the support team. Ideal candidates have 2+ years in business applications support, familiarity with enterprise systems, and experience in the insurance or financial services sectors.

Qualifications

• 2+ years’ experience in a business applications support or customer service role.
• Experience working in an insurance or financial services environment preferred.
• Comfortable acting as a business-facing problem solver.

Responsibilities

• Act as the primary support contact for the application in London.
• Deliver 1st and 2nd line support for business systems.
• Monitor system data integrity and proactively identify potential issues.

Skills

Customer service

Business applications support

Communication

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Business Application Manager

Location: London (Hybrid)

Division: IT

Salary: Circa £65,000

About

We are working with a global insurer with 700+ employees operating across more than 150 countries and ranked in the top 10 contributors to Lloyd’s.

Business Application Manager (Insurance System)

We’re hiring a Business Application Manager in London to lead the support rollout for our new internal system, a tool built for sales tracking and account management.

This is a foundational hire: you'll be the first on the ground and a key figure in building the long-term support model for this critical application. You’ll collaborate closely with brokers and internal users, serving as the go-to person and shaping how the support frameworks scale over time.

Key Responsibilities

• Act as the primary support contact for the application in London.
• Deliver 1st and 2nd line support for business systems—both in-house and industry-standard.
• Log and manage incidents via our Service Management platform, escalating when needed.
• Build trusted relationships with brokers and internal users; be their advocate.
• Monitor system data integrity and proactively identify potential issues.
• Create and maintain knowledge base articles for internal use.
• Provide on-call support during assigned periods.
• Help define and implement the future structure of the support team.

Your Background

• 2+ years’ experience in a business applications support or customer service role.
• Familiarity with Microsoft Office and enterprise systems (insurance-specific tools a bonus).
• Experience working in an insurance or financial services environment preferred.
• Comfortable acting as a business-facing problem solver (not a technical engineer).
• Bachelor’s degree or equivalent experience.

What We’re Looking For

• A people person—someone who thrives in a collaborative environment and communicates clearly with both technical and non-technical colleagues.
• Organized and proactive, with the ability to juggle multiple priorities and stay calm under pressure.
• Someone with a keen interest in insurance operations and how systems support business growth.
• An independent self-starter, ready to take ownership of a new product and shape its journey.

Interview Process

1. Introductory Call
2. Team Interview

Apply today and let’s shape the future together.