Business and Service Improvement Manager - Community Pathways

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via the email account you used to apply for this post; therefore, please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

Please be advised that there is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour - £24,638 per annum. This temporary top-up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

There are exciting changes happening within therapy community pathway services across Gwent. Aneurin Bevan University Health Board is delivering changes to the way that people find information about their conditions and access services. Community Pathways services form part of this approach. As the Business and Service Improvement Manager, you would ensure effective planning, performance development, and management of services provided across Community Pathway Services, supporting the Head of Community Pathways to achieve Health Board and Divisional Objectives.

An energised enthusiast for continuous improvement, the post holder will be a key change agent, working closely with clinicians, senior managers, and across the Therapy Directorate, within the Family and Therapy Services Division, with the Primary Care performance team and corporate information and performance departments within the Health Board to identify opportunities for service modernisation, improving the patient flow and experience.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main Duties of the Job

You will be working with multidisciplinary teams comprising exercise professionals, occupational therapists, physiotherapists, psychologists, and medical staff.

The Post Holder Will:

• Line manage the MSK Hub Administration Team Lead and be responsible for the functioning of the MSK Hub admin team and administrative function of Symptom Management Service (SMS).
• Support the administrative function of Community Neurological Rehabilitation Service.
• Undertake the analysis, interpretation, and reporting of data for Community Pathway Services, Primary Care, MSK Hub and therapies, providing regular reports to the Head of Community Pathways, senior management within community pathways, Clinical Director of Therapies, and Directorate team and Divisional Performance & Development Manager. Also, as agreed with the Head of Community Pathways to provide reports for the Primary Care and Community Division, Scheduled Care and corporate departments as required.
• Assist, and where appropriate lead, with the production, monitoring, and reporting of benchmarking and research information for specific purposes, interpreting and actioning as required.
• Develop and produce new information reports in line with Community Pathways transformation across multiple registration and documentation systems within the Health Board and using the information from this, lead the transition to new reporting systems.

Working for Our Organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary, and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Skills and Attributes

Essential Criteria

• Ability to develop & monitor policies & procedures.
• Extensive knowledge of and ability to use the Patient Administration System (Welsh PAS) and other patient registration systems.
• Knowledge of Clinical Workstation (CWS), Welsh Clinical Portal and Qlik.
• Knowledge of demand/capacity modelling techniques.
• Ability to identify, investigate and plan recovery and improvement for data quality and administration system.
• Good working knowledge of NHS data dictionary definitions, data standards and statutory reporting.
• Excellent written communication skills.
• Ability to work on own initiative, but also as part of a team.
• Good attention to detail.
• Ability to demonstrate excellent prioritisation, organisation and time management skills.
• Ability to analyse complex problems and deliver practical and workable solutions to address them.
• Ability to prioritise conflicting workloads in the face of competing demands.
• Change management skills.

Desirable Criteria

• Sound understanding of principles of Statistical Process Control and its application.
• Facilitation skills (small groups).
• Welsh Language Skills.

Experience

Essential Criteria

• Significant experience in an information or performance role across a number of Health Board systems and processes.
• Experience of proactive waiting list management.
• Experience of project management, modernisation or remodelling of services.

Desirable Criteria

• Experience of financial planning and monitoring.
• Knowledge of records management.
• Knowledge of complaints management.

Qualifications and Knowledge

Essential Criteria

• Qualified to degree level or equivalent experience in a senior administration role plus diploma level training or experience in management or project management.
• Evidence of continuing professional development.

Desirable Criteria

• PRINCE 2 qualification.