Business and Digital Transformation Manager

National Grid; West of England; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Performance bonus up to 15%

28 days leave + 8 bank holidays

Healthcare

Pension scheme (double match up to 12%

Life assurance

Sharesave scheme

Employee Assistance Programme

Free on-site parking

Job summary

National Grid Electricity Distribution (NGED) is seeking a Business & Digital Transformation Manager to join the Transformation Office. You will shape and drive digital and technology activity across NGED’s transformation programmes and wider priorities.

Reporting to the Head of Transformation, you’ll provide senior leaders with clear progress, milestones, dependencies and risks, enabling strong governance and informed decision-making.

Qualifications

• Experience in business transformation with IT&D components.
• Able to identify areas to add value, structure work needed and proactively deliver.
• Demonstrates ownership and the ability to drive delivery, remove roadblocks.
• Manages complex projects across wide range of stakeholders and teams.
• Proactively identifies risks, issues and dependencies and mitigations.

Responsibilities

• Drive progress and ensure visibility of IT&D deliverables in the Transformation Programme and meet business needs.
• Ensure business owners prioritise digital work within Transformation programmes and NGED.
• Clarify and reflect digital progress, dependencies and risks in governance reporting.
• Maintain prioritized IT&D backlogs aligned to Transformation outcomes and business deliverables.
• Create and maintain transformation roadmaps and identify risks with mitigation plans.
• Define and track measures, targets and KPIs for benefits realisation.
• Align digital/technology activity with business objectives.
• Support adoption of agile delivery and product ownership aligned with KPIs.
• Provide robust challenge to pace and scale of digital delivery with clear reporting.

Skills

Business transformation

IT&D collaboration

Roadmaps

Stakeholder management

Agile

Product ownership

KPI tracking

Risk management

Data analysis

Communication

Tools

PowerPoint

Word

Job description

About us

The energy sector is evolving, and National Grid Electricity Distribution (NGED) is at the heart of that transformation.

As we prepare for ED3, our next regulatory period under the RIIO framework, we are developing the plans, investments and commitments that will shape the future of our electricity network. ED3 will determine how we deliver for customers, communities and stakeholders while enabling the UK's transition to a cleaner, more resilient energy system.

This is a pivotal moment for NGED. Following submission of our ED3 Business Plan, our focus turns to securing the strongest possible regulatory outcome and preparing the organisation to successfully deliver its commitments from day one of ED3.

The opportunity

We’re pleased to offer an exciting opportunity for an experienced Business & Digital Transformation Manager to join our newly established Transformation office at National Grid Electricity Distribution (NGED).

Reporting directly to the Head of Transformation, you’ll play a pivotal role in shaping and driving the delivery of digital and technology activity across NGED’s transformation programmes and wider business priorities. You’ll bring clarity and structure, providing senior leaders with clear insight into progress, milestones, dependencies and risks - enabling strong governance and informed decision-making.

This role sits at the intersection of business and technology. You’ll work closely with senior stakeholders, business leaders and IT & Digital teams to ensure digital priorities are aligned to transformation and other business outcomes and delivered at pace.

And because we know flexibility matters, this role offers a hybrid working approach-a mix of home and office working and you’ll also have the freedom to base yourself at any of our sites across the East Midlands, West Midlands, South West, or Wales, with travel to NGED locations 2-3 times a week.

What you'll do

• Works with business areas and IT&D to drive progress and ensure visibility of IT&D deliverables in the Transformation Programme and to meet broader business needs
• Ensures business owners are determining their digital prioritisation within the Transformation programmes and wider NGED business
• Ensures that digital related progress, dependencies and risks are clearly understood, communicated and reflected in transformation reporting and governance.
• Ensures visibility of the prioritised IT&D backlogs, aligned to Transformation outcomes and wider business deliverables
• Creates and maintains transformation roadmaps and ensures visibility of IT&D deliverable dependencies, working with business and IT&D teams to identify risks and ensure mitigation plans are defined, helping re-prioritise deliverables as needed
• Supports the definition and tracking of measures, targets and KPIs to enable effective benefits realisation and outcome reporting
• Works with senior stakeholders to ensure alignment between digital and technology activity and business objectives
• Supports the adoption and embedding across NGED of agile delivery practices and the product ownership strategy, including product roadmaps, prioritisation processes in alignment with commercial objectives and KPIs and business needs
• Provides robust, productive challenge to the pace and scale of digital delivery with transparent performance reporting to ensure execution is effective on time and risks are managed

About you

• Experience in business transformation with strong IT&D components, including developing roadmaps, defining benefits cases and complex programme management
• Able to identify areas to add value, structure work needed and proactively deliver
• Demonstrates the ability to take full ownership, drive delivery of planned results, identify and remove any roadblocks
• Demonstrates the ability to clearly structure and manage complex projects/programmes across wide range of stakeholders and extended teams
• Ability to proactively identify and highlight risks, issues and dependencies and work with the business unit and IT&D teams to identify and implement mitigations
• Strong analytical, data and critical thinking skills; can break down problems into root causes, drivers and structure clearly an action plan and work with individuals to move forward at pace to address
• Strong communication skills, both written (Powerpoint & Word) and verbal with an ability to get to the key insights and recommendations clearly and effectively at multiple levels
• Experience working with senior stakeholders, with the ability to build trusted relationships and enable informed decision-making
• Effective people management skills with the ability to influence and manage individuals across multiple teams to work together
• Experience working in an Agile Operating Model will be an advantage

What you'll get

A salary of £65,000 - £75,000 depending on experience.

Plus:

• Annual performance-related bonus of up to 15%
• 28 days' annual leave plus 8 bank holidays
• Contributory healthcare for you and your family
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Life assurance of four times your annual salary
• Annual Sharesave scheme
• Access to our Employee Assistance Programme, including musculoskeletal and physiotherapy support, as well as Backup Care support for children, adults and elderly dependants
• Free on-site parking at all our main sites

Further information

This role closes on 19 October 2026, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process. #LI-SC1 #LI-HYBRID