Business and Customer Support Assistant (13) - ANG05574

Job Description

Exciting opportunities have become available within the Business and Customer Support Team. This team plays a vital role in ensuring the council delivers high-quality services to our customers in line with current legislation and policy.

Angus Council offers a variety of workstyle arrangements:

1. 2a - Fixed (Desk ratio 1:1): In this workstyle, you will have a guaranteed fixed desk, for example, for equality act (formerly DDA), H&S, or technical reasons.
2. 2b - Fixed (Desk Ratio 8:10): Work is regularly undertaken at a fixed point within council premises. There is no requirement for out-of-office working. You will have a guaranteed shared desk and work where the service is needed to meet customer demands.
3. 3 - Flexi (Desk Ratio 5:10): Work is carried out at different locations, with employees office desk based for more than 50% of their working time. Additional time may be spent in council buildings for collaborative spaces, meetings, training, and mentoring.
4. 5 - Homeworking and Other Locations - Flexible (Desk Ratio 2:10): Most work activity (80%) can be carried out at home or another location. Approximately 20% of time may be spent at an office desk, with additional time in council buildings for collaborative work, meetings, training, and mentoring.

Positions are based in the following locations:

• Bruce House, Wellgate, Arbroath (6 positions): 18.125 hours/week (workstyle 3), 20 hours/week (workstyle 2b, reception), 21.25 hours/week (workstyle 2b, reception), 29 hours/week (workstyle 3), 36.25 hours/week (workstyle 3 and 5)
• Bellevue House, Springfield Terrace, Arbroath (2 positions): 29 hours/week (workstyle 3), 36.25 hours/week (workstyle 3)
• County Buildings, Market Street, Forfar (2 positions): 36.25 hours/week (workstyle 3), 18.5 hours/week (workstyle 2a)
• Montrose Town House, Montrose (1 position): 36.25 hours/week (workstyle 3)
• Angus House, Orchardbank Business Park, Forfar (2 positions): 36.25 hours/week (workstyle 5)

Successful applicants will support various council services, including Children, Families, and Justice social work, Welfare Rights, and Supporting Skills teams, helping them deliver essential services to the people and communities of Angus.

We encourage you to review the job outline and person specification, which detail the key responsibilities. Typical tasks include data collation, data entry, financial processing (such as managing invoices and petty cash), and minute taking.

You will be asked on your application which position(s) you are applying for.

Interviews are scheduled for the week commencing 26 May 2025.

About Angus Council

Please refer to the 'applicant guidance' and 'welcome to Angus' documents, and visit https://www.angus.gov.uk/jobs_and_training/working_for_angus_council for more information about working for Angus Council.

The Individual

We are open to discussing flexible working during the recruitment process. We welcome conversations about working patterns and flexibility to manage workload effectively.

We offer a guaranteed interview to individuals who meet the essential criteria and are:

• People with disabilities
• Recognized carers and care-experienced young people
• Our own employees with caring responsibilities
• Young people on apprenticeships and placements meeting the essential criteria