Business and Customer Support Assistant

Pertemps Scotland; Arbroath; On-site; GBP 27,000; Full time

Job summary

A leading recruitment agency is seeking a motivated Business and Customer Support Assistant in Arbroath. This full-time role involves providing high-quality support to the Children and Families Service, ensuring prompt and compassionate service to customers. Candidates should possess excellent communication skills and be detail-oriented. The position is temporary until September 2025, with a pay rate of £13.63 per hour.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage sensitive information with discretion.
• Organised, methodical, and detail-oriented.

Responsibilities

• Be the first point of contact for customers by phone, in person, and online.
• Ensure timely, accurate, and friendly responses to customer enquiries.
• Connect customers to the right services and professionals.
• Process requests in line with policies and legislation.
• Format and prepare reports, letters, and mail merges.
• Enter and manage sensitive data across systems securely.
• Maintain and organise digital and physical filing systems.
• Handle orders, invoices, payments, and cash transactions.
• Maintain accurate financial records and assist in billing and recovery.
• Contribute to process improvement and service design.
• Provide data and reports to inform business decisions.
• Support project documentation and communication activities.

Skills

Excellent customer service and communication skills

Ability to manage sensitive information with discretion

Organised, methodical, and detail-oriented

Skilled in digital tools

Experience with financial and administrative procedures

Able to work both independently and collaboratively

Willingness to undertake relevant training

Job description

Job Advert: Business and Customer Support Assistant

Location: Arbroath

Contract: Temporary until end of September 2025 (potential extension to end of October)

Hours: Full-time, 36.25 hours per week

Pay: 13.63 per hour



We are looking for a motivated and customer-focused Business and Customer Support Assistant to join our clients team in Arbroath, providing high-quality support to the Children and Families Service.



This is a fantastic opportunity to contribute to a busy and rewarding service area that directly supports children, young people, and their families.



What Youll Do

Youll play a vital role in ensuring customers receive prompt, accurate, and compassionate service while supporting the smooth delivery of key business processes. Your work will include:



- Be the first point of contact for customers by phone, in person, and online.
-
- Ensure timely, accurate, and friendly responses to customer enquiries.
-
- Connect customers to the right services and professionals.
-
- Process requests in line with policies and legislation.
-
- Format and prepare reports, letters, and mail merges.
-
- Enter and manage sensitive data across systems securely.
-
- Maintain and organise digital and physical filing systems.
-
- Handle orders, invoices, payments, and cash transactions.
-
- Maintain accurate financial records and assist in billing and recovery.
-
- Contribute to process improvement and service design.
-
- Provide data and reports to inform business decisions.
-
- Support project documentation and communication activities.



Essential Knowledge, Skills & Experience

- Excellent customer service and communication skills.
-
- Ability to manage sensitive information with discretion.
-
- Organised, methodical, and detail-oriented.
-
- Skilled in digital tools and confident using new technology.
-
- Experience with financial and administrative procedures.
-
- Able to work both independently and collaboratively in a team.
-
- Willingness to undertake relevant training.



Additional Information

You may occasionally be asked to work from other locations to meet service needs.

Some flexibility in working hours may be required during incident response.



If youre ready to make a difference in your local community and have the skills to support our essential Children and Families services, wed love to hear from you. Apply today and help us make a meaningful impact for children and families in Arbroath!