Business and Customer Support Assistant

ECSC The Beach; Arbroath; On-site; GBP 27,000 - 29,000; Full time

Job summary

A local support service in Arbroath is seeking a motivated Business and Customer Support Assistant. This full-time role involves providing high-quality assistance to families and children. Key responsibilities include managing customer inquiries, processing requests, and maintaining data accuracy. The ideal candidate should exhibit strong communication skills and be detail-oriented. Flexibility in hours and occasional travel may be required.

Qualifications

• Strong communication skills to assist customers effectively.
• Experience handling sensitive information confidentially.
• Detail-oriented approach to manage inquiries and data.

Responsibilities

• Act as the first point of contact for customers.
• Respond to customer inquiries in a friendly manner.
• Process requests in compliance with policies.

Skills

Excellent customer service and communication skills

Ability to manage sensitive information with discretion

Organised, methodical, and detail-oriented

Skilled in digital tools and confident using new technology

Experience with financial and administrative procedures

Able to work both independently and collaboratively in a team

Willingness to undertake relevant training

Job description

Job Advert: Business and Customer Support Assistant

Location: Arbroath

Contract: Temporary until end of September 2025 (potential extension to end of October)

Hours: Full-time, 36.25 hours per week

Pay: £13.63 per hour

We are looking for a motivated and customer-focused Business and Customer Support Assistant to join our clients team in Arbroath, providing high-quality support to the Children and Families Service.

This is a fantastic opportunity to contribute to a busy and rewarding service area that directly supports children, young people, and their families.

What Youll Do

Role

Youll play a vital role in ensuring customers receive prompt, accurate, and compassionate service while supporting the smooth delivery of key business processes. Your work will include:

• Be the first point of contact for customers by phone, in person, and online.
• Ensure timely, accurate, and friendly responses to customer enquiries.
• Connect customers to the right services and professionals.
• Process requests in line with policies and legislation.
• Format and prepare reports, letters, and mail merges.
• Enter and manage sensitive data across systems securely.
• Maintain and organise digital and physical filing systems.
• Handle orders, invoices, payments, and cash transactions.
• Maintain accurate financial records and assist in billing and recovery.
• Contribute to process improvement and service design.
• Provide data and reports to inform business decisions.
• Support project documentation and communication activities.
  
  

Essential Knowledge, Skills & Experience

• Excellent customer service and communication skills.
• Ability to manage sensitive information with discretion.
• Organised, methodical, and detail-oriented.
• Skilled in digital tools and confident using new technology.
• Experience with financial and administrative procedures.
• Able to work both independently and collaboratively in a team.
• Willingness to undertake relevant training.
  
  

Additional Information

You may occasionally be asked to work from other locations to meet service needs.

Some flexibility in working hours may be required during incident response.

If youre ready to make a difference in your local community and have the skills to support our essential Children and Families services, wed love to hear from you. Apply today and help us make a meaningful impact for children and families in Arbroath!

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