Business and Customer Support Assistant

Pertemps; Arbroath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local service provider in Arbroath seeks a motivated Business and Customer Support Assistant to provide quality support to the Children and Families Service. Responsibilities include managing customer inquiries, processing requests, supporting financial operations, and contributing to service improvements. This full-time temporary position requires excellent customer service skills, discretion with sensitive information, and experience in administrative procedures.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage sensitive information with discretion.
• Organised, methodical, and detail-oriented.
• Skilled in digital tools and confident using new technology.
• Experience with financial and administrative procedures.
• Able to work both independently and collaboratively in a team.
• Willingness to undertake relevant training.

Responsibilities

• First point of contact for customers – by phone, in person, and online.
• Ensure timely, accurate, and friendly responses to customer enquiries.
• Connect customers to the right services and professionals.
• Process requests in line with policies and legislation.
• Format and prepare reports, letters, and mail merges.
• Enter and manage sensitive data securely.
• Maintain and organise digital and physical filing systems.
• Handle orders, invoices, payments, and cash transactions.
• Maintain accurate financial records and assist in billing.
• Contribute to process improvement and service design.
• Provide data and reports for business decisions.
• Support project documentation and communication activities.

Skills

Excellent customer service

Communication skills

Organisational skills

Discretion

Digital tools proficiency

Financial procedures experience

Team collaboration

Willingness to train

Job description

Job Advert: Business and Customer Support Assistant

Location: Arbroath

Contract: Temporary until end of September 2025 (potential extension to end of October)

Hours: Full-time, 36.25 hours per week

Pay: £13.63 per hour



We are looking for a motivated and customer-focused Business and Customer Support Assistant to join our clients team in Arbroath, providing high-quality support to the Children and Families Service.



This is a fantastic opportunity to contribute to a busy and rewarding service area that directly supports children, young people, and their families.



What You’ll Do

You’ll play a vital role in ensuring customers receive prompt, accurate, and compassionate service while supporting the smooth delivery of key business processes. Your work will include:

• Be the first point of contact for customers – by phone, in person, and online.
• Ensure timely, accurate, and friendly responses to customer enquiries.
• Connect customers to the right services and professionals.
• Process requests in line with policies and legislation.
• Format and prepare reports, letters, and mail merges.
• Enter and manage sensitive data across systems securely.
• Maintain and organise digital and physical filing systems.
• Handle orders, invoices, payments, and cash transactions.
• Maintain accurate financial records and assist in billing and recovery.
• Contribute to process improvement and service design.
• Provide data and reports to inform business decisions.
• Support project documentation and communication activities.

Essential Knowledge, Skills & Experience

• Excellent customer service and communication skills.
• Ability to manage sensitive information with discretion.
• Organised, methodical, and detail-oriented.
• Skilled in digital tools and confident using new technology.
• Experience with financial and administrative procedures.
• Able to work both independently and collaboratively in a team.
• Willingness to undertake relevant training.

Additional Information

You may occasionally be asked to work from other locations to meet service needs.

Some flexibility in working hours may be required during incident response.



If you’re ready to make a difference in your local community and have the skills to support our essential Children and Families services, we’d love to hear from you. Apply today and help us make a meaningful impact for children and families in Arbroath!